Manager, AI Revenue Operations

ABOUT TURN/RIVER Turn/River Capital is a private equity firm that applies a proprietary growth engineering strategy to investing, partnering with software businesses to accelerate growth and build enduring value. The firm’s team of equal parts investors and operators provides hands-on operational support and the flexible capital to systematically scale marketing, sales and customer success at its portfolio companies. Founded in 2012 and based in San Francisco, Turn/River has $5.6bn in committed capital and invests globally with a focus on North America and Europe. About the Role We are seeking a Manager, AI Revenue Operations to own the AI and automation layer of our revenue operations—designing, building, and deploying intelligent workflows that make our sales, renewal, and retention motions faster, more predictable, and scalable. Ultimately, this role is helping the Customer and Sales organizations deliver more revenue sustainably. This role sits at the intersection of revenue operations and applied AI. You will bring a point of view on where AI can create the most leverage inside of Turn/River and its portfolio companies—spanning pipeline creation + advancement, forecasting, renewal automation, churn prediction, and more—then re-engineer those workflows using AI agents, LLM-powered tools, and automation frameworks. You will build working systems, put them into production, and iterate based on real performance data. The ideal candidate is a structured thinker, a relentless builder, and a lifelong learner who thrives on bringing order to complexity. You should be equally comfortable writing a prompt chain as you are configuring a workflow inside of a CRM or revenue intelligence platform, and you should be energized by the challenge of turning a manual, repetitive process into something an AI agent handles autonomously. Key Responsibilities - Cross-Functional Partnership: Collaborate with Turn/River’s sales, customer success, and finance leads, as well as the data team and portfolio companies, as a thought partner on how AI can accelerate revenue growth, retention, and renewal performance. - Workflow Identification & Re-Engineering: Bring a systematic lens to revenue operations, identifying high-value automation opportunities across the full customer lifecycle. Decompose manual workflows—from pipeline creation to renewal processing—into agent-ready components: skills, tools, evaluation frameworks, and feedback loops. - Portfolio Company Collaboration: On a project basis, partner directly with portfolio company revenue teams on specific initiatives—for example, building and testing AI-powered workflows that support a portfolio company’s sales productivity, renewal automation, or churn reduction programs. - Pipeline & Forecast Analytics: Build AI-assisted reporting and forecasting frameworks that provide real-time visibility into pipeline health, deal velocity, and revenue risk. Surface insights that help sales and CS leadership identify gaps, prioritize accounts, and improve forecast accuracy. - Renewal & Retention Automation: Design and deploy intelligent workflows that automate the renewal cycle—including proactive risk identification, renewal outreach sequencing, expansion opportunity detection, and churn propensity modeling—to protect and grow net revenue retention. - AI Agent Design & Development: Design and build autonomous AI agents that execute revenue workflows—including lead qualification, opportunity scoring, account health monitoring, renewal triggers, and win/loss analysis—with minimal human intervention. - Frontier AI Adoption: Stay current with the rapidly evolving AI landscape—new models, agent frameworks, and revenue intelligence tooling—and rapidly prototype and deploy new capabilities to keep Turn/River’s revenue function at the cutting edge. Qualifications - Hands-on experience building AI agents, LLM-powered workflows, or intelligent automation systems in a production environment. - Real-world application o