IT Technician

Strategic Growth Partners is committed to upholding our company values and ensuring data confidentiality. We provide robust services to our clients across multiple time zones and foster a collaborative, innovative, and diverse work environment. Strategic Growth Partners (SGP) is seeking an experienced IT Technician to provide Tier 1 and Tier 2 technical support while maintaining and improving our Microsoft cloud environment and end-user systems. The ideal candidate is customer-focused, highly organized, and capable of managing multiple priorities in a fast-paced, remote environment. Workplace Type: Remote. Compensation: W-2. $65,000 - $70,000 per year. Responsibilities include: · To diagnose, maintain and repair IT systems. · Gather details from staff and systems, possess clear communication skills, provide clear documentation on steps taken, enact any defined operating procedure and/or approved best practices per scenario. · To navigate, guide and apply necessary base configuration changes in various system interfaces including but not limited to: o BitWarden Password Manager o Microsoft 365 Admin Center (license management, user profile management, o Microsoft Authenticator o Microsoft Azure/Entra - Active Director (Join Azure, bitlocker, MFA) o Microsoft Exchange Online (Email, Message Trace and Security Groups) o Microsoft Office Suite 365 (OneDrive, Word, Excel, PowerPoint, etc.) o Microsoft Remote Desktop Services Client o Microsoft SharePoint Online o Microsoft Windows 10/11 o Mobile OS: Android and iOS o TeamViewer · Tier 1-2 End-user support including help escalating to contracted other 3rd party providers (Red River, Pythian, etc) · Simple migration tasks between software and applications (e.g., on-prem server to cloud transfer). · Create and maintain technical documentation for both IT and End User audiences. (e.g., Forms, Asset lists, Directories, Tickets, Guides) · Other basic and intermediate IT administration tasks mutually agreed upon. · Maintain approved on-going training, research, and troubleshoot concepts in Dev environment. · Work with Managers and HR to Onboard/Offboard personnel · Partake in company meetings · Provide guidance, training, and mentorship to junior IT team members · Work with diverse people, companies, time zones, platforms, and varying levels of demands. · Work on Special Projects for IT Division, including but not limited to internal SharePoint restructuring Project. Qualifications: - Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience. - Minimum of 3 years of experience providing Tier 1 and Tier 2 IT support in a Microsoft-based environment. - Experience administering Microsoft 365, Azure/Entra ID, Exchange Online, SharePoint Online, and Windows 10/11. - Strong understanding of Active Directory, identity management, multi-factor authentication, BitLocker, and Microsoft licensing. - Experience supporting desktop hardware, laptops, printers, mobile devices, and remote users. - Experience using remote support and endpoint management tools. - Strong troubleshooting and problem-solving skills with the ability to prioritize multiple support requests. - Excellent verbal and written communication skills with strong customer service orientation. - Experience documenting technical procedures, support tickets, and system configurations. - Ability to work independently in a remote environment while collaborating effectively with distributed teams. - Strong organizational skills with exceptional attention to detail. - Ability to maintain confidentiality and appropriately handle sensitive information. Preferred Qualifications: - Microsoft certifications such as Microsoft 365 Certified, Azure Administrator Associate, Modern Desktop Administrator, or similar. - Experience with SharePoint administration and site development. - Experience with Microsoft Intune or other Mobile Device Management (MDM) solution