Manager, Implementation Architects- New York City

About Orb: We’re a team that cares deeply about the work, the people we do it with, and the customers we do it for. Everyone at Orb has real ownership over their work, direct access to customers, and a voice in how the company grows. We’re building the revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence. Looking ahead, joining forces with Adyen expands what we can build and raises the ceiling on the problems we get to solve for customers. The challenges are uniquely interesting, and you’ll be surrounded by thoughtful, ambitious people who move fast and hold a high bar. For San Francisco Bay Area , New York, and Amsterdam residents, we've built a hybrid work culture where we are in office 3 days/week. For remote roles, we ask you to join us in person 1x per quarter. Our values, customer centricity, minutes matter, run with it, attention to detail, and go further together are at the core of everything we do. About the role: As Manager of Implementation Architects, you'll lead a team distributed across our SF and NYC offices. Your team owns the technical post-sales journey, from implementation kickoff through go-live and beyond, ensuring customers successfully architect their billing integration and get value from Orb as quickly as possible. This is a player-coach role. You'll bring deep technical fluency as an implementation expert while developing your team, setting quality standards, and driving delivery outcomes. You'll partner closely with Customer Success leadership to align team priorities and build the processes that help implementation scale. This role is ideal for a technical post-sales professional who is passionate about building teams; someone who thrives on developing people, creating consistency, and taking ownership of team outcomes. In this role, you will: - Lead, coach, and develop a team of Implementation Architects across SF and NYC - Act as the Implementation Architect for your own set of customers - Own team delivery outcomes ensuring implementations are on track, customers are unblocked, and quality is high - When needed, engineer and ship product enhancements like custom pricing models to support a customer’s requirements to go live - Drive consistent implementation methodology across the team: kickoffs, technical discovery, API design, and go-live - Run 1:1s, provide regular feedback, and support the growth and performance of each team member - Partner with Customer Success to maintain smooth handoffs and long-term account health - Escalate and resolve technical blockers; serve as a senior technical resource for complex or at-risk implementations - Identify patterns across customer engagements and advocate with Product and Engineering for improvements that solve problems at scale - Contribute to team documentation, reference architectures, and best practices that accelerate future implementations - Collaborate with Recruiting to support hiring, interviewing, and onboarding for the team as we grow About you: - 5-7 years of experience in a technical post-sales role: solutions engineering, implementation consulting, technical account management, or similar - 3-5 years of people management experience, with a track record of supporting IC growth and holding a team accountable to results - Technically proficient as an implementation practitioner with a strong understanding of APIs, webhooks, system integrations, and SQL; comfortable debugging issues and translating technical tradeoffs for customers - Proven ability to translate between business requirements and technical architecture - Strong communicator: clear with your team, credible with customers, and effective cross-functionally - You model Orb's values by keeping customer outcomes front and center, moving with urgency, taking initiative, and caring deeply about accuracy and quality - You're fluent in technical conversations with engineering teams - You bring emerging emotional intelligence- you unde