Senior Manager – Latent Last Mile

About the Team ValMo is Meesho's logistics and supply chain organization, building India's most cost-efficient, reliable, and scalable fulfillment network. From first-mile pickup to last-mile delivery and reverse logistics, ValMo powers millions of shipments every month for small businesses across the country. As we scale, network complexity grows exponentially. ValMo sits at the intersection of technology, operations, and partner ecosystems — where execution precision and systems thinking are critical to prevent cascading failures across the network. About the Role Lead the national expansion of our Latent Last Mile network — a hyperlocal delivery model that taps into "latent" capacity: shopkeepers, water vendors, students, security guards, and domestic help etc. who deliver during time available around their primary work, earning a secondary income. Lead the national expansion of our Latent Last Mile network — a hyperlocal delivery model that taps into "latent" capacity: shopkeepers, water vendors, students, and domestic help who deliver during time available around their primary work and earn a secondary income. This is a national-level role reporting into senior leadership, where you'll shape the operations strategy for scaling this network across India. Define and execute the strategy for scaling the Latent Last Mile network nationally Design and refine partner onboarding processes to grow and sustain the delivery network Own service quality and cost metrics for last-mile operations, and drive continuous improvement against them Build and lead a team of cluster managers and team leads; set vision, direction, and culture, and manage individual and team performance Identify operational gaps and drive data-led process improvements Partner with cross-functional teams — tech, supply, finance, city ops — to implement strategies that optimize cost, service levels, and scalability Manage a large, diverse frontline workforce across geographies with varying operating contexts Graduate or postgraduate degree in any discipline 5–7 years of experience in e-commerce logistics or hyperlocal delivery Proven experience in process design and operations implementation, preferably within logistics or supply chain management People leadership experience, ideally managing frontline/blue-collar workforces such as delivery executives Strong structured problem-solving skills with a detail-oriented, customer-first mindset An entrepreneurial, go-getter attitude — comfortable building processes in ambiguity and owning outcomes end to end. About us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India. Our Mission Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online. We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners. Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprise a comprehen