Customer Success Manager

Customer Success Manager Hiring Partner (via Sierra Studio) · Remote (Brazil) · Full-time Compensation: $2,000–$5,000 USD/month CNPJ, depending on experience/fit 💼 About Our Hiring Partner The food industry runs on trust, and almost none of it is verified. Brands make claims. Consumers cross their fingers. The testing that's supposed to hold everyone accountable is stuck in the era of phone quotes, mailed samples, and PDFs nobody reads. Our hiring partner is fixing that. They're the trust layer for consumer products — a tech-enabled, ISO 17025-accredited testing lab that turns results around in ~3 days instead of the industry's 7–14, and their verified test-result panel puts results right on a brand's product page for every shopper to see. Think "Consumer Reports for what's actually in your products." Well-known consumer brands across supplements, food, and beverage already use them to prove what's in the bottle. Founded by a 2x founder/CEO who previously built a $200M/year consumer brand and a second company that exited in 2022 (raising $100M+ across both, and a Thiel Fellow), alongside a CPO who previously helped a company scale to be one of the fastest-growing B2B software companies ever to reach $1B ARR, including an IPO. Backed by top-tier VCs, and growing fast — 6x volume growth this year. They work in the open, move fast, and hold a high bar. 🏔️ About Sierra Studio When you apply to Sierra, you join an ecosystem. We specialize in connecting talented Brazilian professionals with exciting career opportunities in a highly-vetted small community of growing companies in the US. Applying to Sierra seamlessly integrates you into this ecosystem, granting automatic eligibility for all relevant opportunities we offer. 🛠️ The Role Our hiring partner's Transparency business is exploding, and every new client deserves an experience that makes them a fan for life. That's your job. You'll be the first dedicated Client Success Manager for their Transparency Suite — the human who owns the relationship from the moment a brand signs. You'll onboard them, keep them close, roll out every new product they ship, and make sure they never have a reason to leave. This is a high-touch, high-trust role: when an Account Executive closes a Transparency client, they'll hand the relationship to you, and you'll run with it. It's not a traditional sales role, but make no mistake, every conversation you have is quietly a reason for that client to stay. As AI gets better, more brands will ask, "Why can't I just build this myself?" Your answer is what keeps them, built on the mission, the data, and the roadmap. You'll need charisma, obsessive follow-through, and genuine belief in why transparency matters. You do not need any lab or product-testing background. They'll teach you everything about the science. They're hiring for the person, not the résumé. What You'll Own - Deliver an 11-star onboarding experience. From the handoff call onward, make every new Transparency client feel like the most important brand they've ever worked with. Product setup, website integration, data intake, first results: all handled with a level of care that makes them tell their friends. - Keep every relationship warm and churn risk low. Check in with your book of business on a regular cadence. How's their business doing? What do they need next? Where can we add value? You want problems to surface as conversations, not cancellations. - Own the software migration. As the platform rolls out new versions, you're the person who guides every existing client through the upgrade smoothly, with zero disruption to what's live on their site. - Roll out the full Transparency Suite to existing accounts. As new tools ship (marketplace carousel images, co-branded paid ads, transparency landing pages, co-brand emails, QR codes), you'll bring them to the right clients at the right moment, expanding how much of each brand's catalog lives on the platform. - Be the voice of the customer to Pro...