Customer Success Manager

Robbins Recruiting Solutions has partnered with a leading retail merchandising solutions company who is continuously innovative with creative new approaches to meet customers’ needs. The Customer Success Manager serves as the primary contact for assigned house accounts and established customer programs, partnering with customers and internal teams to deliver excellent service. This role leads demand planning and forecast alignment with procurement, coordinates cross-functional activities to meet customer requirements and compliance standards, monitors item-level account performance and trends, manages AR aging issues, supports order fulfillment through item reservations, provides training support, and requires a high level of product knowledge. *This is a full-time, on-site position near George Bush Intercontinental Airport. Key Responsibilities -Account Management, Planning & Customer Support -Serve as the primary contact for assigned house accounts and established customer programs while building strong customer relationships -Process customer orders and ensure prompt and proactive communication and fulfillment -Drive demand planning by collaborating with customers and aligning forecasts with procurement and supply planning -Monitor account performance by analyzing item-level activity and proactively identifying trends, risks, and opportunities -Maintain proactive, professional communication, provide issue resolution, and support customer satisfaction -Communicate account updates, order status, delays, risks, and changes to customers and internal stakeholders -Provide training support and maintain strong product knowledge to support customer conversations, issue resolution, and growth -Manage NetSuite dashboards, customer data, and reporting to support planning and service decisions -Customer Requirements, Compliance & Cross-Functional Coordination -Maintain expertise in customer-specific requirements, compliance standards, and operating procedures and maintain accurate and up-to-date records of such -Document customer requirements, including billing instructions, packaging and labeling needs, and portal or procedural requirements. Ensure compliance with all contracts and service agreements. -Coordinate with Shipping, Purchasing, Warehouse, Accounting, Product Development, and supply teams to meet customer requirements and fulfillment priorities -Manage dedicated customer supply to support order fulfillment, inventory alignment, replenishment needs, customer initiatives and supply agreements -Manage customer AR aging and resolve outstanding issues in partnership with Accounting as needed -Ensure relevant stakeholders are informed of customer requirements, risks, and procedural updates -Invoicing & Billing Support -Support invoice review and resolve billing issues as needed -Verify invoice accuracy against purchase orders, agreements, and account requirements -Coordinate with customers and internal teams to resolve invoice discrepancies, debits, and portal submission issues Job Expectations -Service, Organization & Analytical Skills -Highly organized, detail-oriented, and accountable, with strong time management and task ownership -Maintain accuracy in data entry and order management, with no repeated errors of the same type within a defined review period -Identify risks such as inventory shortages, delays, and billing issues before they impact service, and communicate solutions proactively -Analyze and improve internal processes to increase efficiency and accuracy -Demonstrate self-motivation, teamwork, and support for team priorities as needed -Communication Skills -Strong written and verbal communication with a professional, clear, customer-focused tone -Ability to collaborate effectively across teams while maintaining high standards in grammar, spelling, and tone Experience Requirements -Experience in account management, customer service, contract management or sales support -Experience managing customer relationships and