Senior Product Manager

SENIOR PRODUCT MANAGER ABOUT US Our mission: Eradicate health disparities by empowering the teams who care for underserved families. BridgeHealthAI partners with Federally Qualified Health Centers (FQHCs) and community organizations to ensure every patient gets the care and benefits they deserve without drowning care teams in paperwork. Our platform automates high-friction tasks like outreach, insurance verification, eligibility checks, follow-ups, referrals, and scheduling. With modern AI and automation, we help teams close care gaps faster, protect revenue, reduce administrative burden, and stay focused on patients. Born out of Harvard and MIT and backed by Pear VC, Flare Capital, and Glen Tullman (founder of Livongo), BridgeHealthAI is a fast-growing, seed-stage company trusted by leading community health centers. We are purpose-built for the safety net, helping clinics scale access, reduce burnout, and deliver equitable care for the 30M+ patients served by FQHCs each year. THE ROLE We're looking for a Senior Product Manager with 5+ years of product management experience and meaningful experience in healthcare or health tech to help us turn complex healthcare operations into simple, scalable products. This is a highly hands-on, customer-facing product role. You'll work directly with health center executives, frontline teams, engineers, operations, and the founders to deeply understand problems, identify what we should build, and drive products from discovery through launch and iteration. You'll be in the room with our customers. You'll lead working sessions, understand how their workflows operate today, identify where things break down, and work alongside them to design better ways of working. You'll turn those conversations into product ideas and clear product direction, bring concepts back to customers for feedback, and partner closely with engineering to bring the best solutions to life. Our customers operate in complex environments where workflows often span patients, staff, payers, EHRs, external systems, phone calls, spreadsheets, and manual follow-up. Your job is to make that complexity feel simple. You won't manage a backlog from a distance. You'll talk to users, map workflows, make product decisions, write clear requirements, test ideas, and stay close to customers after launch to make sure what we build actually works. You'll have significant ownership over our product as we scale from high-value workflows into a broader platform for healthcare administrative automation. WHAT YOU'LL DO - Own products and workflows end-to-end, from customer discovery and problem definition through development, launch, measurement, and iteration. - Lead product conversations directly with customers, including healthcare executives, operational leaders, and frontline staff. - Co-design solutions with customers. Understand how work happens today, identify where it can improve, and translate real operational problems into better workflows and product experiences. - Facilitate ambiguous customer conversations and create clarity. Ask the right questions, surface the real problem, align on the desired future state, and determine what the product team should do next. - Turn customer conversations into scalable product direction, separating individual feature requests from broader problems and identifying patterns across customers. - Prototype and test ideas quickly. Put concepts in front of users, gather feedback, and iterate before and after launch. - Translate complex healthcare operations into intuitive products that reduce administrative burden and make it easier for teams to get work done. - Partner closely with engineering to translate customer and business needs into clear product requirements and make thoughtful tradeoffs around scope, usability, speed, and reliability. - Map current-state and future-state workflows, including the people, systems, decisions, handoffs, and exceptions involved. - Define and track success metrics and