Associate Systems Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Systems Support Engineer based in India. This role offers the opportunity to support critical application and database environments in a customer-focused, technically demanding setting. You will help monitor, troubleshoot, and optimize application performance across development and QA environments. The position combines hands-on systems support with application performance management and incident resolution. You will work closely with clients and internal technical teams to investigate complex issues and drive them through to resolution. The role also involves creating operational documentation, improving monitoring practices, and identifying recurring issues for proactive resolution. You will collaborate across international teams and operate in a 24/7 environment with rotational shifts. It is an excellent opportunity to deepen your expertise across Windows infrastructure, SQL, application monitoring, and cloud technologies. Provide responsive technical support to clients, track ongoing issues, communicate progress, and drive problems through to resolution. Act as a key point of contact for application and database performance issues, maintaining a strong focus on customer experience. Monitor and evaluate application performance using tools such as AppDynamics, Dynatrace, New Relic, or similar application performance management platforms. Analyze complex application, infrastructure, and database performance problems, identify root causes, and coordinate remediation. Track identified defects, fixes, and technical issues across the client environment and ensure timely resolution. Convert known or recurring issues into proactive alerts and establish appropriate operational workflows with support teams. Monitor key server and application performance indicators, including CPU, memory, queues, I/O, page writes, and related metrics. Support Windows-based application environments, including IIS, worker processes, configuration, certificates, event logs, clustering, and related infrastructure components. Perform SQL analysis and troubleshooting, including queries, SQL jobs, blocking, and Always On environments. Prepare and maintain technical and operational documentation, procedures, and support materials. Deliver weekly and monthly client updates and participate in regular technical and leadership calls. Work effectively within a 24/7 operational environment, including rotational shifts, while maintaining timely incident analysis and resolution. Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field. At least 1 year of professional experience in application support, systems monitoring, or a related technical support environment. Hands-on experience with application or infrastructure monitoring and performance management tools such as AppDynamics, Dynatrace, New Relic, or equivalent platforms. Working knowledge of Windows Server infrastructure and .NET-based application support, including IIS, worker processes, Web.config, certificate bindings, and Windows Event Logs. Understanding of server performance metrics and troubleshooting tools, including CPU, memory, queue length, MSMQ, I/O, page writes, and Perfmon. Familiarity with Windows clustering, COM+, Log Parser, basic networking concepts, and Azure monitoring. Intermediate to advanced SQL skills, including SQL queries, SQL Jobs, blocking analysis, and Always On. Experience with IT service management platforms such as ServiceNow or Service Desk tools. Basic knowledge of ITIL principles; an ITIL Foundation certification is an advantage. Strong analytical and problem-solving abilities, with the persistence to investigate complex technical issues and drive them to resolution. Excellent written and verbal English communication skills, particularly for working with international clients and teams. Strong inter