Patient Advocate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Advocate based in India. This is a customer-focused role supporting patients navigating the U.S. healthcare billing and insurance landscape. You will act as a key liaison between patients, healthcare providers, insurance payers, and Revenue Cycle Management teams. The role combines patient advocacy, medical billing support, claims research, and issue resolution. You will help patients understand benefits, deductibles, co-pays, balances, and payment responsibilities with empathy and clarity. Success requires strong knowledge of U.S. healthcare workflows and excellent professional English communication skills. You will work remotely within a collaborative, process-driven environment, with a strong focus on service quality, compliance, and accuracy. This is an opportunity to make a direct impact on patient experience while contributing to efficient healthcare revenue cycle operations. Manage inbound and outbound communications with patients regarding medical bills, insurance claims, account balances, payments, reimbursements, and related inquiries. Explain insurance benefits, deductibles, co-pays, co-insurance, and out-of-pocket responsibilities in a clear, professional, and empathetic manner. Research and resolve billing and balance concerns by reviewing account notes, claim status, payment postings, and payer communications. Support claim follow-up, appeals, reconsiderations, and patient correspondence while identifying barriers to reimbursement. Collaborate with Accounts Receivable, Billing, Coding, Credentialing, and Account Management teams to resolve complex patient and payer issues. Accurately document patient interactions, account activity, follow-ups, and resolutions in designated systems while maintaining high standards of quality and compliance. Monitor assigned patient communication channels, respond within established SLAs, and complete follow-up, printing, and mailing activities accurately and on time. Participate in team meetings, quality reviews, training, and continuous improvement initiatives, identifying recurring patient issues and opportunities to improve processes. Maintain compliance with HIPAA, U.S. healthcare regulations, payer requirements, privacy standards, and internal policies. Support performance objectives related to productivity, response times, issue resolution, documentation accuracy, patient satisfaction, and overall revenue cycle effectiveness. Requirements: 3+ years of experience in U.S. healthcare Revenue Cycle Management (RCM), medical billing, accounts receivable, patient services, healthcare operations, or a related field. Bachelor's degree preferred, or equivalent relevant healthcare revenue cycle experience. Experience supporting U.S.-based healthcare providers, physician groups, hospitals, healthcare outsourcing organizations, or offshore delivery operations is preferred. Strong understanding of U.S. healthcare revenue cycle workflows, including eligibility and benefits verification, medical billing, claims, payment posting, accounts receivable, denials, appeals, collections, and patient financial responsibility. Working knowledge of commercial insurance, Medicare, Medicaid, and managed care plans. Familiarity with healthcare practice management systems, EMR/EHR platforms, and RCM technologies. Knowledge of medical terminology and familiarity with CPT, ICD-10, and HCPCS concepts is an advantage. Experience with denial management, payer follow-up, appeals, and reimbursement processes is preferred. Exceptional verbal and written English communication skills, with the ability to communicate clearly and professionally with U.S. patients. Strong customer service, empathy, analytical thinking, problem-solving, and conflict-resolution skills, particularly when handling sensitive financial discussions. Ability to work independently, manage multiple prioritie