Principal AI Systems & Operations Technologist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal AI Systems & Operations Technologist based in Canada. This is a fully remote, full-time opportunity for a senior technical leader shaping the practical application of AI across enterprise software environments. You’ll design and deploy AI-powered workflows, agentic systems, RAG solutions, automation platforms, and internal productivity tools. The role combines hands-on software engineering with systems architecture, cloud integrations, operational automation, and AI enablement. You’ll work across applications, APIs, databases, payment systems, and third-party platforms to build scalable and measurable solutions. As a senior individual contributor, you’ll influence architecture, mentor technical teams, and help translate business challenges into high-impact technology initiatives. You’ll also engage with customers, partners, executives, and cross-functional teams through technical discussions, demonstrations, and proof-of-concept engagements. This role is ideal for an experienced technologist who enjoys solving complex problems, experimenting with emerging AI capabilities, and turning innovation into operational results. Design, develop, and deploy AI-powered workflows, agentic systems, RAG solutions, operational automation platforms, and internal productivity tools. Develop and maintain modern software solutions across multiple enterprise application and kiosk ecosystems, applying strong engineering and architectural practices. Build and maintain integrations between applications, REST APIs, databases, cloud services, payment platforms, and third-party technologies. Identify automation opportunities with leadership and translate them into scalable solutions that improve operational efficiency, customer outcomes, and business performance. Serve as a senior technical resource during customer meetings, enterprise architecture discussions, partner assessments, and proof-of-concept initiatives. Create technical demonstrations, ROI models, implementation frameworks, and migration strategies that support commercial growth and customer adoption. Support deployment, fulfillment, onboarding, and support teams through diagnostics, automation, telemetry, and operational tooling. Contribute to architecture reviews, technical debt reduction, quality initiatives, CI/CD improvements, platform modernization, and AI-augmented development practices. Partner with research and development leadership to evaluate technical priorities, architectural direction, and product roadmap initiatives. Provide senior-level technical guidance to development teams and help resolve complex engineering, software, and integration challenges. Contribute hands-on to coding, code reviews, system design, testing strategies, and modernization initiatives. Support AI governance, technical training, runbooks, and organizational adoption programs. Lead initiatives and influence technical outcomes while operating effectively without formal supervisory authority. Take on additional technical and operational responsibilities as business needs evolve. Requirements: 8+ years of progressive experience in software engineering, systems architecture, solution development, or a closely related technical discipline. Strong hands-on experience with Python, SQL, REST APIs, system integrations, and enterprise application development. Practical knowledge of AI technologies, including large language models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG), and AI orchestration frameworks. Experience with C#, .NET, Java, cloud-hosted applications, or comparable enterprise technologies. Strong understanding of software architecture, application integrations, cloud environments, APIs, and modern development practices. Demonstrated ability to translate business objectives into practical technical solutions with measurable business value and