Center of Excellence - Marketing Services Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Center of Excellence - Marketing Services Manager based in United States. This mid-level leadership role will oversee a North America-based internal marketing agency supporting a broad range of business stakeholders and partners. You’ll lead multidisciplinary teams across creative, digital, campaign management, content, and media to deliver high-volume marketing programs. The role combines strategic leadership with hands-on operational oversight, ensuring campaigns are delivered on time, on brand, and within budget. You’ll drive scalable processes, capacity planning, resource allocation, and performance management to continuously improve the team’s effectiveness. Strong financial ownership is central to the position, including budget management, forecasting, funding, cost recovery, and performance accountability. You’ll work closely with sales, suppliers, vendors, and senior leaders to align marketing services with changing business priorities and market demand. This is an opportunity for an experienced marketing operations leader to build a high-performing center of excellence while directly influencing business growth and marketing impact. Lead the internal Marketing Center of Excellence, overseeing multidisciplinary professionals across creative, digital, campaign management, content, and media. Manage the end-to-end production and delivery of digital, creative, content, and integrated marketing campaigns. Ensure marketing initiatives are delivered on schedule, aligned with brand standards, within approved budgets, and against agreed quality expectations. Establish and improve standardized workflows, operating procedures, and production processes to increase efficiency and scalability. Conduct regular capacity and utilization analyses to anticipate workload peaks, balance resources, and optimize team allocation. Develop capacity plans and adjust staffing and priorities in response to changing demand, product launches, seasonal campaigns, and market conditions. Serve as a people leader by coaching, developing, and motivating a multidisciplinary team of marketing and creative professionals. Establish operational targets, KPIs, and service-level expectations covering delivery timelines, quality, productivity, and customer satisfaction. Own financial and performance accountability for the marketing function, including budgets, expenses, revenue or cost recoveries, and financial forecasting. Help secure and manage marketing funding while ensuring resources are deployed effectively against business priorities. Monitor campaign outcomes, ROI, operational performance, and financial results, providing clear reporting and recommendations to senior leadership. Partner closely with sales teams, vendor and supplier marketing organizations, and internal stakeholders to ensure services address business objectives. Identify opportunities for continuous improvement and adapt operating strategies as business needs, funding levels, and demand patterns evolve. Requirements: Bachelor’s degree with approximately 12+ years of relevant professional experience, or an advanced degree with approximately 8+ years of relevant experience; equivalent experience may also be considered. At least 8 years of experience in creative, digital, or integrated marketing environments. Significant experience managing and developing large, multidisciplinary teams in a fast-paced organization. Background combining agency and/or corporate marketing experience is strongly preferred. Proven experience managing marketing operations with a data-driven and financially disciplined approach. Demonstrated ability to manage marketing budgets, secure funding, oversee expenses, and evaluate financial performance. Strong project and program management capabilities, including resource allocation, deadline management, workflow coordination, and delivery o