Director of Distribution & Sales Operations, Individual Dental

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Distribution & Sales Operations, Individual Dental based in the United States. This senior leadership role will drive growth, market expansion, and sales performance across an Individual Dental business. You will shape distribution strategy across brokers, strategic partners, digital channels, direct-to-consumer sales, and call center operations. The role combines commercial strategy with hands-on operational leadership, performance management, and organizational development. You will build strong external partnerships while creating scalable processes that improve acquisition, retention, and profitability. Working across a matrixed organization, you will influence product, marketing, finance, technology, compliance, and operations priorities. You will lead and develop a high-performing team while establishing the metrics, operating rhythms, and accountability needed for sustained results. This is an opportunity to make a significant impact in a dynamic healthcare environment while expanding the reach and effectiveness of Individual Dental offerings. Develop and execute distribution strategies that accelerate new business growth, improve retention, and support profitable expansion across Individual Dental markets. Identify and expand broker, agency, strategic partner, and digital distribution opportunities to increase market reach and strengthen competitive positioning. Establish growth plans aligned with organizational priorities, market trends, customer needs, and emerging distribution opportunities. Lead sales performance management across distribution channels, including forecasting, pipeline oversight, production analysis, retention reporting, and partner productivity. Establish clear performance expectations, operating cadences, accountability mechanisms, and business reviews to drive consistent execution. Build and maintain strong relationships with brokers, general agencies, strategic partners, and digital distribution organizations, serving as a senior advisor and business leader. Oversee direct-to-consumer sales and retention operations, including outsourced call center partnerships, with accountability for conversion, retention, quality, service levels, staffing readiness, and overall performance. Lead continuous improvement initiatives that enhance customer acquisition, retention, broker experience, sales efficiency, and conversion. Develop sales enablement programs that equip brokers, distribution partners, and sales teams with the training, tools, resources, and processes required to succeed. Improve sales processes, reporting capabilities, commissions administration, support functions, and sales technology to enable scalable growth and operational excellence. Lead, coach, and develop a high-performing team of sales and operations professionals, fostering accountability, collaboration, and strong organizational performance. Partner with Product, Marketing, Finance, Operations, Compliance, Legal, Technology, and other functions to prioritize growth initiatives and remove execution barriers. Influence strategic decisions and roadmap priorities related to distribution effectiveness, partner experience, digital capabilities, customer acquisition, and sales performance. Requirements: Bachelor’s degree in Business, Healthcare Administration, Finance, Operations, or a related discipline; an advanced degree is preferred. 10+ years of progressive leadership experience in sales, distribution, broker management, strategic partnerships, health insurance, or a related industry. 5+ years of people leadership experience, including managing managers and leading cross-functional teams. Demonstrated success driving growth through broker, agency, strategic partner, digital, or direct-to-consumer channels. Deep knowledge of distribution models, sales operations, call center performance, partne