Senior Technical Account Manager,

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in Brazil. This is a senior, customer-facing role focused on helping strategic enterprise customers maximize the value of a leading cloud and AI security platform. You will act as a trusted technical advisor, guiding customers through onboarding, adoption, operationalization, and long-term success. The role combines deep cloud security expertise with strong relationship management and strategic problem-solving. You will work closely with executive stakeholders as well as technical practitioners, translating complex challenges into practical solutions. As a bridge between customers and internal Product, Engineering, Sales, and Support teams, you will influence both customer outcomes and product evolution. The environment is fast-paced, global, collaborative, and highly focused on innovation in cloud and AI security. This hybrid position requires working from the São Paulo office three days per week. Manage a portfolio of up to 10 strategic enterprise customers, depending on their size and complexity, driving adoption, business value realization, customer satisfaction, and retention. Serve as a trusted technical advisor throughout the customer lifecycle, providing guidance on cloud security, platform adoption, operationalization, and best practices. Develop and execute customer success plans with measurable objectives aligned with security, compliance, and business priorities. Build strong relationships with stakeholders at all levels, from technical practitioners to C-suite executives, and lead value-focused conversations, business reviews, and executive briefings. Identify adoption barriers, technical challenges, expansion opportunities, and renewal risks, partnering closely with Sales and Renewal teams to support commercial outcomes. Coordinate with Product Management, Engineering, Support, and other internal teams to resolve complex customer issues and represent customer needs and feature requests. Diagnose and drive resolution of highly complex technical problems, navigating ambiguous situations and coordinating multiple internal and external stakeholders. Continuously enable customers on new platform capabilities and help them apply cloud-security best practices effectively. Contribute to the development of a high-performing Technical Account Management organization by mentoring peers, supporting escalations, improving processes, and developing technical subject-matter expertise. Act as a cloud-security thought leader by following emerging threats, participating in industry events, and contributing to relevant technical communities and content. Requirements: Native-level Brazilian Portuguese and excellent spoken and written English; applications must be submitted in English. Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. At least 8 years of experience in technical customer-facing roles supporting cloud or cloud-security products, such as Technical Account Management, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineering, or Architecture. Strong experience with cloud services and architecture across at least two major cloud providers, such as AWS, Google Cloud, Azure, or OCI. Hands-on experience deploying and operationalizing container technologies such as Docker or Kubernetes, including understanding of their security implications. Practical experience with DevOps technologies such as CI/CD, version control, and Infrastructure as Code, along with awareness of related security considerations. Experience in cloud cybersecurity, ideally including exposure to AI/ML technologies applied to threat detection or security operations. Strong understanding of cloud-security best practices, threat models, and complex enterprise security use cases. Proven ability to mana