IT Support & Systems Administration Roles

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for IT Support & Systems Administration Roles based in the United States. This contract opportunity is designed for IT professionals supporting reliable, secure, and high-performing technology environments. The roles cover a broad range of responsibilities across technical support, systems administration, cloud services, and infrastructure operations. You will help maintain critical IT systems while troubleshooting issues and ensuring a consistent experience for users and business teams. The environment combines Microsoft technologies, cloud platforms, identity management, backup solutions, and service desk operations. Success requires strong problem-solving abilities, attention to detail, and a customer-focused approach to technical support. These positions offer the opportunity to contribute to both cloud and on-premises environments while collaborating with cross-functional teams. The roles are remote across the United States and are offered on a contract basis. Provide technical support and systems administration services across Windows-based IT environments, ensuring systems remain reliable, secure, and performant. Administer and maintain Windows Server environments and Active Directory , including user, system, and access-related activities. Support cloud environments, particularly Microsoft Azure , and assist with the ongoing administration and optimization of cloud-based services. Troubleshoot hardware, software, operating system, connectivity, and other technical issues, identifying root causes and implementing effective solutions. Support service desk operations and ITIL-aligned processes, responding to incidents, service requests, and technical issues in a timely manner. Manage and support identity and access management processes to help maintain appropriate levels of system and data access. Monitor and maintain backup systems, including solutions such as Veritas NetBackup , and support data recovery and business continuity requirements. Create, update, and maintain accurate technical documentation, system procedures, troubleshooting guides, and operational records. Collaborate with cross-functional teams to resolve technical issues and deliver dependable IT services supporting business operations. Contribute to systems maintenance, security improvements, automation initiatives, and ongoing infrastructure enhancements. Where applicable, support Microsoft 365, Intune, Windows, macOS, and other platforms within a multi-platform technology environment. Requirements: At least 3 years of experience in systems administration, IT support, or a closely related technical role. Strong proficiency with Windows Server administration and Active Directory management. Hands-on experience supporting cloud services, particularly Microsoft Azure . Strong troubleshooting and problem-solving skills within Microsoft-based technology environments. Experience creating and maintaining clear, accurate technical documentation. Experience with enterprise backup solutions such as Veritas NetBackup . Familiarity with ITIL principles , service desk operations, incident management, and service request processes. Knowledge of identity and access management concepts and practices. Strong customer service and communication skills, with the ability to explain technical issues clearly to users and stakeholders. Ability to work independently in a remote environment while collaborating effectively with distributed and cross-functional teams. U.S. citizenship or valid U.S. work authorization is required. TS/SCI clearance is required for certain roles. Experience with Microsoft 365 and Intune is preferred. Scripting or automation experience is an advantage. Experience working across both Windows and macOS environments is preferred. Bilingual English/Spanish communication skills are a plus. Benefits: Remote work within the United Stat