Director of Operations & Service Growth

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Operations & Service Growth based in Brazil. This is a high-impact leadership role combining business building, commercial growth, and hands-on operational management. You will turn an approved business vision into an executable roadmap while launching and scaling a technology-enabled service operation. The role combines strategic ownership with direct involvement in sales, service delivery, partnerships, and operational execution. You will oversee multi-location operations and work through Area and Location Managers to maintain consistent service quality and customer outcomes. A key focus will be improving digital conversion, retention, operational efficiency, and contribution margins. You will also build scalable systems that reduce manual work and create more predictable, repeatable operations. This opportunity is ideal for an entrepreneurial operator who enjoys building new businesses while simultaneously improving established operations. Translate an approved business vision into a clear, executable strategy, roadmap, operating model, and measurable priorities. Lead the launch and early development of a new technology-enabled service business, taking ownership of initial sales, service, and operating processes. Build and strengthen customer, merchant, delivery-partner, and other strategic networks required to support business growth. Provide hands-on, COO-level leadership across multi-location operations, working through Area and Location Managers to ensure consistent execution. Establish clear operational standards, performance expectations, and accountability mechanisms across locations and teams. Own service quality, speed, customer experience, and business outcomes across the operating network. Identify operational bottlenecks and implement practical solutions that improve efficiency, reliability, and scalability. Drive improvements in online sales conversion, customer retention, digital performance, and contribution margin. Use AI, analytics, automation, and workflow tools to improve decision-making and reduce dependence on manual follow-up and individual intervention. Balance strategic growth initiatives with field-level execution, continuously identifying opportunities to improve both the business model and day-to-day operations. Develop managers and strengthen their ability to lead teams, meet performance expectations, and operate independently. Requirements Significant senior-level experience in operations, commercial leadership, business development, or a closely related field. Demonstrated track record of building, launching, scaling, or significantly improving a business, service operation, or distributed network. Strong experience in multi-location restaurant, delivery, logistics, hospitality, or service-based operations. Proven business development and partnership experience, with the ability to build relationships that generate commercial value. Strong understanding of operational performance, customer experience, service quality, and commercial growth. Hands-on experience using AI, analytics, automation, and workflow tools to improve business processes and decision-making. Strong leadership skills with experience managing managers, setting expectations, measuring performance, and developing team capability. Ability to operate comfortably across both high-level strategy and hands-on operational execution. Experience with online sales, e-commerce growth, digital conversion, or customer retention is a plus. Entrepreneurial mindset with the ability to operate effectively in environments where processes are still being built and refined. Strong problem-solving skills and a willingness to personally address operational challenges when necessary. Excellent communication, influencing, and decision-making abilities. Benefits HMO health insurance. Paid time off (PTO). Work-fro