Security Service Technician 1

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Security Service Technician 1 based in the United States. This role is an opportunity to build your technical career while delivering reliable security solutions directly to customers. You will troubleshoot, repair, maintain, and occasionally install electronic security systems and related equipment. The position combines hands-on technical work, customer service, problem-solving, and preventative maintenance. You’ll respond to routine, emergency, and after-hours service needs while working across a variety of customer environments. The role also offers opportunities to develop programming, networking, systems integration, and diagnostic skills. You’ll collaborate with experienced specialists and continuously expand your technical capabilities through cross-training. For a motivated technician, this is a practical environment to grow expertise while making a direct impact on customer safety and operations. Respond promptly to routine, non-routine, scheduled maintenance, emergency, and after-hours service calls, diagnosing and resolving technical issues. Troubleshoot, repair, replace defective components, debug systems, and complete installations for security systems and smaller or less complex projects. Perform preventative maintenance, system checkouts, technical assistance, troubleshooting, and repair routines for installed security systems. Use appropriate diagnostic methods, tools, and techniques to isolate equipment or software problems and determine effective solutions. Prepare accurate and detailed service reports to support customer communication, invoicing, and job-cost tracking. Support systems upgrades, audits, consultations, custom integrations, database activities, and network equipment installation or configuration when required. Ensure all service activities comply with applicable federal, state, and local regulations as well as health and safety procedures. Maintain strong customer relationships by understanding needs, communicating solutions clearly, and delivering responsive, professional service. Collaborate with colleagues and specialists, participate in cross-training, and contribute to continuous improvement across service operations. Perform additional technical and operational duties as assigned. Requirements High school diploma, GED, or equivalent practical experience. 1–3 years of relevant experience is preferred but not required. Developing technical knowledge of electronic security, fire alarm and life-safety, building automation, or related systems. Experience with brands such as Bosch, DMP, or Honeywell is advantageous. Strong mechanical and electrical aptitude, including the ability to safely use hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers. Ability to develop basic programming skills and apply structured troubleshooting techniques to identify and resolve technical problems. Proficiency with computers and familiarity with Microsoft Office applications, including Outlook, Word, and Excel. Strong customer-service orientation with the ability to remain professional and effective under pressure. Ability to work independently while collaborating effectively with technicians, specialists, and other team members. Strong attention to detail, accountability, adaptability, and willingness to learn and develop new technical skills. Ability to travel to customer sites and respond to service requirements, including emergency or after-hours calls when necessary. Benefits Base salary range of $25.35–$36.74 per hour , with individual compensation varying according to location, experience, certifications, licenses, education, and other job-related factors. Medical, dental, and vision insurance. Life insurance and disability coverage. 401(k) plan with matching contributions. Paid Time Off starting at 13 days annually. 10 company-paid holidays