Director/Sr. Director for Partnership Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director/Sr. Director for Partnership Operations based in the United States. This is a senior operational leadership role focused on driving excellence across university partnerships and strategic initiatives. You will serve as a key advisor to executive leadership, translating organizational priorities into measurable plans, systems, and results. The role combines strategic planning, project management, data analysis, process optimization, and technology enablement. You will oversee critical partnership operations, including reporting, capacity planning, portfolio management, and post-program student transition processes. Working across multiple departments, you will act as a central connector, removing dependencies and ensuring initiatives move forward effectively. You will also serve as a business-side owner for key platforms, helping translate operational needs into scalable technical solutions. This opportunity is ideal for a highly analytical, collaborative operations leader who thrives in a fast-paced, distributed environment. Lead operational strategy for the University Partnerships function, ensuring departmental priorities, initiatives, and resources remain aligned with organizational objectives and enrollment goals. Establish, configure, and oversee standardized reporting processes across Salesforce and external platforms to provide timely visibility into performance metrics and partnership health. Oversee the Post-Verto Planning function, ensuring systems, workflows, and processes effectively support student transitions to partner universities. Identify operational bottlenecks, inefficiencies, and systemic challenges, then design and implement streamlined processes and scalable solutions. Manage partnership portfolio, resource allocation, and capacity planning to support efficient growth and achievement of annual objectives. Establish, track, and communicate department-wide KPIs and OKRs, identifying barriers to progress and driving accountability against quarterly and annual goals. Provide senior-level project management for large-scale initiatives and complex cross-functional projects from conception through execution. Serve as the business-side product owner and technology liaison for Salesforce, Partner Portal, automation initiatives, and related operational systems. Lead technical scoping and business process development for Salesforce, Partner Portal, Slate, and other system enhancements and integrations. Ensure appropriate training, standard operating procedures, documentation, and sources of truth are maintained for key operational systems. Partner closely with Academics, Technology, Admissions, Student Financial Services, Revenue Operations, Onboarding, Marketing, and executive stakeholders to align priorities and successfully execute strategic initiatives. Act as a strategic advisor and trusted proxy to the Chief Strategy Officer, participating in high-priority meetings, synthesizing key decisions, and driving follow-through on action items. Lead ambiguous and high-impact special projects, including pilots, new initiatives, and organizational change programs. Maintain an enterprise-level view of strategic initiatives, proactively identifying and mitigating operational risks and bottlenecks. Support annual and quarterly strategic planning cycles by helping design, facilitate, monitor, and communicate progress against organizational priorities. Requirements: 10+ years of professional experience in operations, with a demonstrated track record in higher education partnerships, business development, account management, or closely related fields. Advanced hands-on experience configuring and managing Salesforce dashboards, reports, and operational workflows, with the ability to translate business processes into clear technical requirements. Proven success leading large-scale, complex,