Program Manager, Ting Data Products

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Program Manager, Ting Data Products based in the United States. This is a hands-on, customer-facing program management role focused on delivering data products to electric utilities, government agencies, emergency-management organizations, and other institutional customers. You will own customer programs from kickoff through launch and ongoing operation, ensuring milestones, dependencies, risks, and deliverables remain on track. The role combines customer success, technical coordination, program execution, and cross-functional collaboration in a growing data-product environment. You will help customers adopt portals, APIs, dashboards, and other data interfaces to turn complex electrical-grid data into actionable insights. Success requires strong organization, clear communication, sound judgment, and the ability to work comfortably with both technical and business stakeholders. You will collaborate closely with Product, Engineering, Sales, Operations, Marketing, Finance, and subject-matter experts to resolve issues and deliver customer value. This opportunity is ideal for someone who enjoys ownership, thrives in an evolving environment, and wants to contribute to technology supporting grid reliability, resilience, and public safety. Program delivery: Manage customer programs from kickoff through launch and ongoing operations, maintaining clear plans, milestones, owners, action items, dependencies, risks, and decisions. Customer onboarding: Coordinate product access, data delivery, documentation, training, and launch-readiness activities to ensure customers are equipped to use the products successfully. Customer success: Establish regular customer engagement, understand goals and use cases, monitor adoption, conduct value reviews, and help customers achieve meaningful outcomes from the data. Customer support: Act as a responsive first point of contact for program questions and product issues, triaging requests, engaging technical experts, communicating progress, and following issues through resolution. Program health and reporting: Track implementation progress, product usage, customer outcomes, risks, feedback, and open issues, and prepare concise updates for customers and internal stakeholders. Cross-functional coordination: Connect Product, Engineering, Sales, data infrastructure, subject-matter experts, Marketing, Operations, and customer teams to maintain alignment and momentum across programs. Customer feedback and improvement: Capture customer needs, recurring challenges, and product feedback, route insights to relevant teams, and contribute to improvements in products, processes, and customer experience. Customer engagement and travel: Build strong working relationships with institutional customers and travel to client sites when required by business or program needs. Requirements: Experience: 4+ years of relevant experience in program management, implementation, customer success, consulting, product operations, or customer delivery within a B2B technology, SaaS, or data-focused environment. Industry background: Experience supporting technology, data, or operational programs for electric utilities or similarly complex institutional or public-sector customers; direct utility experience is strongly preferred, while government or emergency-management experience is a plus. Customer orientation: Demonstrated ability to understand customer objectives, guide adoption, solve problems proactively, and consistently deliver a strong customer experience. Technical aptitude: Experience working with data products, analytics platforms, APIs, enterprise software, or technical integrations, with the ability to discuss data access, permissions, integration dependencies, and data quality with technical teams. Program management: Strong ability to manage multiple workstreams, maintain detailed plans and action it