Sr. Partner Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Partner Success Manager based in United States. This remote role offers the opportunity to lead and grow a portfolio of complex university partnerships within a fast-moving educational technology environment. You will serve as a trusted strategic advisor to institutional leaders, helping partners achieve their student success and organizational goals. The role combines relationship management, strategic account planning, data analysis, and consultative problem-solving. You will identify opportunities to expand partnerships, strengthen transfer pathways, and increase adoption of innovative products and services. Working cross-functionally, you will help deliver measurable value to universities and their learners. This is a high-impact senior individual contributor role for someone who thrives in complex partnerships, enjoys solving ambiguous challenges, and is passionate about transforming higher education. Own the overall success, retention, and growth of a portfolio of large and complex university partnerships. Manage multiple high-priority partnerships, initiatives, and deliverables simultaneously while maintaining strong attention to detail and accountability. Develop a deep understanding of each institution’s strategic priorities, student populations, academic policies, organizational structures, and decision-making processes. Create and execute comprehensive account plans designed to strengthen relationships, improve partner outcomes, and drive sustainable growth. Analyze partner performance, qualitative and quantitative data, and market trends to identify opportunities and develop actionable strategies. Proactively identify opportunities to expand transferability, learner awareness, and adoption of available products and services. Build trusted relationships with stakeholders across multiple levels and functional areas within partner institutions. Lead strategic partner meetings and business reviews, translating value propositions, learner outcomes, and strategic initiatives into compelling narratives for executive and operational audiences. Manage partner escalations by coordinating internal stakeholders, maintaining clear communication, and driving issues through to resolution. Drive institutional adoption of new products and services by connecting offerings to partner priorities and demonstrating measurable value. Collaborate closely with Sales, Marketing, Product, Legal, Operations, and other internal teams to deliver a coordinated partner experience. Share successful practices, resources, and market insights to strengthen the broader Partner Success function and improve university relationship management. Requirements: Bachelor’s degree required. At least 3 years of relevant professional experience in higher education or educational technology. At least 2 years of direct client or account management experience , preferably working with higher education institutions. Strong strategic account management and relationship-building capabilities, with the ability to operate effectively with senior institutional stakeholders. Excellent verbal and written communication skills, combined with strong presentation and storytelling abilities. Ability to simplify complex information and communicate insights effectively to both executive and operational audiences. Strong analytical skills, with the ability to use data to assess partnership health, identify trends, and formulate actionable recommendations. Strategic and consultative mindset, with the ability to anticipate partner needs, ask thoughtful questions, and recommend creative solutions. Exceptional organization and prioritization skills, with the ability to manage several complex partnerships and competing priorities simultaneously. Sound judgment and resilience when navigating ambiguity, escalations, and challenging partner situations. Coll