Engagement Manager (Professional Services Sales)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engagement Manager (Professional Services Sales) based in the United States. This is a founding professional services sales role with the opportunity to shape how enterprise services are scoped, priced, and sold. You will own the full Statement of Work lifecycle, from defining engagement scope and building proposals to pricing and closing services with enterprise customers. The role spans both a core AI platform and rapidly growing AI Agent deployments, requiring a strong blend of commercial judgment and technical understanding. You will work closely with Sales, Deal Desk, Product, and Professional Services to accelerate deals while protecting delivery margins. A key focus will be building a scalable services-selling motion, including repeatable processes, templates, pricing models, and commercial best practices. This is a high-impact, entrepreneurial position where your work will directly influence professional services revenue, bookings, and growth. You will have significant ownership and the opportunity to establish a new function within a fast-moving, AI-focused environment. Own the professional services Statement of Work process end-to-end, including engagement scoping, SOW development, pricing, commercial positioning, and customer negotiations. Scope complex enterprise deployments across both core platform services and AI Agent implementations, including conversational design, integrations, and outcome configuration. Drive professional services attach rates and bookings across new business and expansion opportunities. Partner closely with Sales to identify services opportunities, structure engagements, and incorporate professional services into broader customer deals. Collaborate with Deal Desk and Product to move opportunities efficiently while maintaining commercially sound terms and protecting delivery margins. Act as a trusted commercial partner to enterprise customers, clearly articulating the value, scope, pricing, and expected outcomes of professional services engagements. Build and establish a repeatable professional services sales process, including standardized templates, scoping methodologies, pricing frameworks, and operating procedures. Help transform an initially ad-hoc services-selling motion into a scalable, predictable, and revenue-generating function. Contribute to the evolution of services offerings and commercial models based on customer needs, deployment complexity, and business opportunities. Requirements: 4–10 years of experience in professional services, consulting, enterprise technology, or a related environment, including at least 2 years directly scoping and selling services engagements. Proven experience in roles such as Professional Services Sales, Engagement Manager, Services Sales, or comparable customer-facing commercial positions. Demonstrated track record of generating professional services attach, bookings, and revenue rather than simply managing administrative or contractual processes. Strong technical fluency and the ability to understand and scope complex technology deployments; experience with conversational AI, contact-center AI, or related technologies is strongly preferred. Experience developing Statements of Work, defining project scope, estimating effort, and translating technical requirements into commercially viable services engagements. Strong pricing and negotiation skills, with the confidence to explain and defend professional services value directly with enterprise customers. Ability to balance customer requirements, commercial objectives, delivery feasibility, and professional services margins. Strong cross-functional collaboration skills, particularly when working with Sales, Deal Desk, Product, Engineering, and Professional Services teams. Entrepreneurial mindset and comfort building processes from the ground up in an evolving environment.