Senior Engineer, Platform Tooling

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineer, Platform Tooling based in the United States. This role is responsible for maintaining and improving the monitoring platforms that support critical managed services environments. You will take ownership of incidents from assignment through resolution while ensuring issues are handled within established service levels. The position combines hands-on troubleshooting, platform administration, automation, documentation, and client communication. You will work across monitoring technologies, enterprise infrastructure, networking, storage, operating systems, and observability tools. The role also offers opportunities to test new capabilities, improve operational processes, and contribute to best practices across the engineering organization. Success requires strong technical problem-solving, attention to detail, customer focus, and the ability to remain effective in a fast-paced operational environment. Manage and maintain internal and client-facing monitoring and observability platforms, including software support, threshold adjustments, customizations, and special projects. Troubleshoot monitoring issues involving SNMP, WMI, SYSLOG, APIs, and other monitoring mechanisms. Own assigned incidents and service tickets through resolution, ensuring timely communication and adherence to defined SLAs. Diagnose and resolve configuration, customization, and production issues while coordinating vendor support cases through to resolution. Support enterprise infrastructure monitoring across networking, VMware, storage, Windows, and Unix/Linux environments. Develop, test, and implement new monitoring features and functionality, including validation plans for production deployments. Create and maintain clear technical documentation, runbooks, knowledge-base content, service definitions, and operational procedures. Develop and maintain best-practice policies for supported monitoring and observability products. Use Python, Groovy, Bash, or comparable scripting technologies to automate tasks and enhance platform capabilities. Manage personal and team service queues, prioritize competing requests, and allocate time effectively during periods of high operational demand. Communicate effectively with clients, peers, engineering teams, management, and vendors regarding incidents, changes, and technical issues. Provide emergency on-call support as part of a rotating schedule. Remain accessible during assigned shifts through approved communication channels, including instant messaging, phone, email, and other collaboration tools. Identify opportunities for process improvements and provide constructive feedback to management regarding operational challenges and areas of concern. Support cross-functional engineering teams and develop additional technical expertise across other products and technologies as business needs evolve. Handle and escalate high-impact operational issues to management or third-party vendors when necessary. Requirements Bachelor’s degree or equivalent professional or military experience. 3–5 years of experience supporting enterprise IT infrastructure in IT Operations, NOC, Managed Services, Infrastructure Operations, Monitoring, or Observability environments. 2+ years of hands-on experience working with LogicMonitor. Experience creating custom LogicModules in LogicMonitor. Solid understanding of networking fundamentals, including TCP, UDP, IP addressing, routing, switching, VLANs, and firewalls. Technical understanding of VMware ESXi from a monitoring and observability perspective. Experience monitoring enterprise networking and storage infrastructure. Working knowledge of Microsoft Windows and Unix/Linux operating systems. Programming or scripting experience with Python, Groovy, Bash, or similar technologies. Experience with monitoring and analytics platforms such as Nagios, NetXMS, Datadog,