Director of Operations, New Content Experiences (NCX)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Operations, New Content Experiences (NCX) based in the United States. This senior leadership role will architect the operating model behind emerging entertainment experiences across a global streaming platform. You will lead multidisciplinary teams responsible for taking ambitious 0-to-1 concepts from early development through scalable, high-quality launches. The scope spans live events, games, podcasts, and other emerging formats, requiring both operational rigor and comfort with ambiguity. You will connect Content, Product, Engineering, Experience Design, Marketing, and regional teams to turn complex initiatives into executable plans. A major focus will be building scalable workflows, playbooks, launch processes, and contingency plans that enable new experiences to move rapidly into global operations. You will also serve as a player-coach, personally guiding high-profile launches while developing a world-class operations organization. This is an opportunity to shape how audiences experience the next generation of entertainment in a fast-moving, highly creative, and globally connected environment. Architect and lead the operations function supporting New Content Experiences, overseeing multidisciplinary teams of Program Managers, Launch Managers, and Creative Operations specialists. Build and scale operating models for 0-to-1 experiences, including live events, games, podcasts, and other emerging content formats. Establish clear workflows, documentation, playbooks, onboarding materials, and operational standards that enable new experiences to transition efficiently into established regional operations. Continuously simplify and improve intake, operationalization, launch, and contingency-planning processes to increase speed, reduce risk, and improve execution quality. Serve as a strategic bridge between Content, Product Management, Engineering, Experience Design, Marketing, and other cross-functional partners, translating complex requirements into clear operational workflows and technical roadmaps. Oversee risk management, service-level expectations, contingency planning, and launch readiness for high-profile and time-sensitive launches, including live experiences. Personally lead ambiguous or high-impact launches when needed, operating as a player-coach while simultaneously developing scalable processes for broader adoption. Provide executive leadership with clear, synthesized visibility into program status, risks, dependencies, operational challenges, and strategic opportunities. Partner closely with regional product merchandising leaders to ensure local content experiences remain aligned with evolving product capabilities and strategic priorities. Develop, mentor, and retain a high-performing multidisciplinary organization, fostering a culture centered on innovation, speed, operational excellence, and continuous improvement. Use quantitative and qualitative data to identify workflow bottlenecks, evaluate operational performance, and design new solutions. Establish repeatable standards of excellence for emerging content experiences before scaling successful models across international markets. Requirements Extensive leadership experience building and managing multidisciplinary operations, program management, or launch organizations, ideally within complex technology, product, media, or entertainment environments. Demonstrated success operating in 0-to-1 environments, bringing structure, alignment, and scalable processes to ambiguous and rapidly evolving initiatives. Strong experience leading complex cross-functional programs involving teams such as Engineering, Product, Content, Design, Marketing, and Operations. Exceptional executive communication skills, with the ability to distill complex operational realities into concise recommendations, presentations, and written communications f