Deputy Program Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Deputy Program Manager based in the United States. This role supports the successful delivery of a complex, mission-critical technology program serving a major federal customer. You will work closely with program leadership, customer stakeholders, technical teams, project managers, engineers, and vendors to maintain strong operational execution. The position spans 24/7 service desk operations, AI-enabled tools, deskside support, hardware services, cybersecurity, engineering, and IT service management. You will help translate strategic priorities into actionable plans while ensuring schedules, quality, compliance, and customer expectations remain on track. As a trusted deputy to the Program Manager, you will provide continuity of leadership, solve complex challenges, and help manage multiple concurrent workstreams. The environment is fast-paced and collaborative, with a strong focus on innovation, customer experience, and mission outcomes. This opportunity is well suited to an experienced program management professional who thrives at the intersection of technology, operations, people, and customer relationships. Partner with the Program Manager to build trusted relationships with customer stakeholders through consistent, transparent, and high-quality execution. Serve as a supporting point of contact between customer leadership, internal teams, technical organizations, vendors, and other stakeholders, ensuring alignment on priorities, goals, and deliverables. Act on behalf of the Program Manager when required, maintaining continuity and operational discipline across the program. Support strategic initiatives focused on federal customer standards, mission priorities, technology modernization, and continuous improvement. Apply a consultative approach to identify challenges, develop actionable solutions, and improve service delivery and customer outcomes. Help lead IT managers, technical leads, vendors, and cross-functional teams while supporting effective collaboration and accountability. Develop, maintain, and oversee project schedules, timelines, milestones, deliverables, and task assignments. Coordinate resources across development and operations teams in accordance with project and contract requirements. Anticipate roadblocks, identify technical and organizational risks, develop mitigation strategies, and escalate issues appropriately. Monitor program performance and assist with reporting on metrics, costs, earned value, risks, opportunities, configuration management, and change control. Ensure deliverables meet established quality standards and comply with applicable federal, security, configuration management, and program control requirements. Support team mentoring, performance management, virtual collaboration, demonstrations, training, and customer-facing technical discussions. Requirements: Bachelor's degree and at least 5 years of combined deputy program management or project management experience. Demonstrated experience supporting NASA environments, customers, and solutions aligned with NASA mission requirements. Strong program delivery and operational management experience across complex, technology-focused initiatives. Excellent written, verbal, and presentation skills, with the ability to communicate complex technical concepts clearly to diverse audiences. Proven customer relationship management experience and the ability to establish trusted partnerships with senior stakeholders. Experience supporting or mentoring remote teams, including coordination, performance, and resource management. Experience creating schedules, tracking timelines, managing deliverables, reporting metrics, conducting demonstrations, and delivering virtual training. Demonstrated ability to improve performance and leverage emerging technologies to enhance service delivery. Strong analytical, organizational, proble