Medical Director, Clinical Program Design

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Medical Director, Clinical Program Design based in the United States. This is a senior clinical leadership opportunity focused on shaping scalable virtual care programs across on-demand, urgent, and convenience care. You will own the clinical protocols that guide care delivery while ensuring they can be effectively translated into technology-enabled workflows. The role combines medical leadership, quality assurance, patient safety, clinical outcomes, and continuous improvement in a fast-moving digital health environment. You will use data, modern technology, and AI-powered tools to strengthen clinical quality and scale effective practices across virtual care programs. Close collaboration with product and engineering teams will be essential as clinical tools and decision-support capabilities evolve. You will also help establish robust frameworks for measuring patient and clinical outcomes and turning insights into meaningful improvements. This role is ideal for an experienced physician leader who wants to help shape the future of technology-enabled healthcare while maintaining rigorous clinical standards. Own the development, maintenance, and continuous improvement of clinical protocols supporting virtual on-demand, urgent, and convenience care programs. Translate clinical protocols into clear logic and workflows that can be incorporated into technology platforms and scaled consistently across partner programs. Lead the clinical Quality Assurance program, establishing processes to measure care quality and using AI-enabled approaches to increase the program's scalability and effectiveness. Analyze QA findings and translate insights into actionable feedback, guidance, and improvements for the clinical network. Develop frameworks and procedures for tracking patient outcomes, clinical outcomes, and program performance across virtual care services. Use clinical data, dashboards, cohorts, and outcome trends to identify opportunities for improvement and guide evidence-based decisions. Lead continuous clinical program iteration by incorporating new evidence, emerging care models, and lessons from operational and clinical data. Own clinical patient-safety escalation protocols and oversee active escalations, ensuring consistent application of clinical standards. Partner closely with product and engineering teams to define and improve clinical tooling, workflows, decision support, and technology-enabled care processes. Help evaluate and incorporate AI and automation opportunities that can improve clinical quality, protocol management, and operational scale while maintaining appropriate clinical oversight. Requirements: MD or DO degree from an accredited institution. Board certification in Family Medicine, Internal Medicine, or Emergency Medicine ; primary care experience is preferred. Substantial clinical practice experience, including experience in virtual care or telemedicine. Previous clinical leadership experience managing teams directly within telehealth, digital health, or another high-volume virtual care environment. Hands-on experience building, managing, or auditing a clinical Quality Assurance program. Demonstrated experience authoring, implementing, and maintaining clinical protocols. Strong understanding of clinical quality, patient safety, and evidence-based care. Ability to work effectively with data, including dashboards, cohorts, outcomes, and other clinical performance measures. Basic proficiency with AI tools and software, with an interest in applying emerging technologies to healthcare. Strong interest in the evolution of medicine, including new evidence, care modalities, technologies, and models of care. Ability and willingness to collaborate closely with product and engineering teams as clinical technology is designed and implemented. Active medical license in good standing in at least one