Referral Support Advocate (Temp)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Referral Support Advocate (Temp) based in the United States. This fully remote, temporary role helps members find high-quality healthcare providers who match their individual needs, preferences, and coverage. You’ll manage concierge referrals from initial research through provider selection, scheduling coordination, and ongoing member support. The role combines detailed research, accurate data collection, communication, and service excellence in a fast-paced healthcare environment. You’ll work closely with Care, Clinical, Quality, Records, Scheduling, and Training teams to ensure members receive coordinated support. Success requires balancing speed and quality while maintaining rigorous service-level standards and attention to detail. You’ll also contribute ideas that improve workflows, efficiency, and the overall member experience. This is an opportunity to make a tangible difference in people’s healthcare journeys while developing expertise in a collaborative, mission-driven environment. Manage concierge referral activities from start to finish, understanding each member’s preferences and identifying high-quality providers who meet their needs. Research provider options and accurately gather information including new-patient availability, insurance participation, conditions treated, scheduling requirements, and other relevant details. Present appropriate provider options to members and help guide them toward care that aligns with their needs and preferences. Partner with scheduling teams to arrange appointments on members’ behalf and ensure they remain supported throughout the process. Balance referral velocity, quality standards, and member satisfaction while consistently meeting or exceeding established service-level agreements. Work with Records teams to help members collect and transfer relevant medical records to new providers. Collaborate with Member Care, Clinical, Quality, Training, and other cross-functional teams to resolve issues and provide seamless member support. Maintain accurate case information, documentation, and data across relevant systems and dashboards. Develop effective organizational systems for managing multiple active cases and shifting priorities. Identify opportunities for continuous improvement by questioning existing processes and recommending solutions that enhance efficiency and the member experience. Communicate additional member benefits when relevant and connect individuals with the appropriate internal teams or resources. Build subject-matter expertise, take on increasing responsibilities, and contribute actively to team knowledge and improvement initiatives. Requirements: Strong verbal communication skills, with the ability to clearly explain services to provider offices, verify availability, and understand scheduling requirements. Excellent written communication skills, particularly the ability to provide concise, accurate, and informative updates to internal teams. Strong attention to detail and demonstrated ability to collect, verify, and enter information accurately. Excellent organizational skills and the ability to manage multiple active cases while maintaining quality and timeliness. Adaptability and comfort working in fast-paced, evolving, and sometimes ambiguous environments. Confidence asking questions, seeking assistance when needed, and escalating issues appropriately. Strong problem-solving skills, sound judgment, and the ability to troubleshoot basic technical issues. Comfort conducting internet research and evaluating information from multiple sources. Proficiency with common office and productivity tools, including Google Workspace and CRM systems. Ability to learn proprietary software and new processes quickly. Ability to balance efficiency with a high level of customer care and service quality. Collaborative mindset with a willingness to work