Production Strategist, Production

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Production Strategist, Production based in Brazil. This role offers the opportunity to transform how enterprise localization programs are delivered through AI-powered production strategies. You’ll work directly with major customers to understand their needs and translate them into measurable service levels, efficient workflows, and scalable solutions. The position combines customer partnership, production operations, process optimization, automation, and strategic problem-solving. You’ll lead complex onboarding initiatives and develop intelligent workflows that reduce manual effort while improving quality and delivery performance. A major focus will be identifying opportunities to deploy AI agents across multi-step production processes and eliminate operational waste. You’ll also oversee account health, customer SLAs, financial performance, and other critical KPIs through data-driven monitoring and reporting. This is an ideal opportunity for an experienced localization professional who enjoys innovation, client engagement, and building smarter production systems. Drive the adoption of AI across production operations, identifying agent-driven solutions that optimize workflows, reduce manual effort, and improve service delivery. Partner closely with enterprise customers to understand business requirements and align production strategies, SLAs, and KPIs with their objectives. Lead the design and implementation of customer-specific processes and systems covering workflow management, project delivery, invoicing, and service operations. Lead onboarding for new customers and service lines, using AI-first approaches to accelerate, standardize, and improve implementation. Scope new services and prepare competitive pricing proposals, estimates, assumptions, and SLAs using intelligent tools and data-driven analysis. Provide customer support within the required time zone, particularly for strategic discussions, initiatives, escalations, and production-related priorities. Lead complex remediation initiatives from identification through resolution, applying root cause analysis and corrective and preventive actions to prevent recurring issues. Collaborate cross-functionally to develop AI agents capable of managing multi-step production processes, enabling production teams to focus on higher-value activities and complex exceptions. Identify and eliminate waste, inefficiencies, and quality issues by applying automation and agent-based approaches wherever appropriate. Monitor and improve performance against key metrics, including account health, onboarding speed, customer SLAs, quality resolution times, and portfolio financial health. Work with Solutions and Product teams to implement, test, and iterate complex technical production workflows for optimal efficiency and scalability. Direct production resources and task allocation to ensure customer commitments and performance targets are consistently achieved. Produce regular internal and external reporting on production metrics, KPI performance, customer SLAs, trends, risks, and corrective action plans. Communicate effectively with customer contacts, colleagues, freelancers, and internal project teams to maintain seamless delivery and alignment. Manage production escalations and ensure root cause analysis and corrective and preventive actions are completed effectively. Conduct post-mortems on major account initiatives, document lessons learned, and coordinate follow-up improvements with relevant stakeholders. Maintain accurate account plans, documentation, workflows, and production procedures while ensuring adherence to established standards. Lead account portfolio teams, identify training and development needs, and support the growth of production capabilities. Collaborate closely with Revenue and Customer Success teams to ensure customer requirements are comprehensi