Partner Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Manager based in United States. As a Partner Success Manager, you will play a central role in strengthening and scaling a strategic software partner ecosystem. You will combine relationship management, project oversight, functional enablement, and operational improvement to help implementation partners build high-performing, self-sufficient practices. The role involves partnering closely with internal customer success, alliances, enablement, engineering, and consulting teams to resolve challenges and create a seamless partner experience. You will monitor partner health, project delivery, certifications, performance, and growth while identifying opportunities to improve adoption and customer outcomes. This position is well suited to a customer-focused professional who enjoys working across multiple stakeholders and balancing strategic planning with hands-on execution. You will also have opportunities to influence partner processes, develop enablement programs, and contribute to continuous improvement across the ecosystem. Act as the primary point of contact for implementation partners, ensuring they have access to the appropriate resources, functional guidance, and technical support. Lead recurring partner status discussions, reviewing project delivery, timelines, risks, concerns, and opportunities for improvement. Build trusted relationships with partners and help them successfully deliver implementations while strengthening long-term partner performance and engagement. Assess partner health and develop forward-looking plans to improve capabilities, delivery performance, customer satisfaction, and growth. Collaborate with Partner Alliances and internal teams such as Support, Remote Consulting, Partner Enablement, Engineering, and Customer Success to connect partners with the right resources and processes. Identify delivery risks and escalate concerns regarding project timelines, implementation quality, or customer outcomes to the appropriate leadership. Provide input into partner leveling and capability assessments based on implementation experience, skills, and demonstrated performance. Encourage partners to establish and maintain Centers of Excellence (COEs) within their practices and ensure they use those capabilities effectively. Monitor partner-led implementations, review project plans, and recommend adjustments that improve delivery efficiency and go-live success. Identify opportunities to increase customer satisfaction and adoption through functional enablement, training, content, and targeted recommendations. Review partner support cases and deliverables to identify recurring issues, capability gaps, and opportunities for proactive intervention. Develop and maintain partner-facing enablement content, including learning resources, product information, new feature materials, and solution guidance. Engage partners with online courses, educational content, and enablement resources to strengthen their functional capabilities. Identify opportunities to improve partner processes, proactive services, and governance frameworks to increase efficiency and reduce customer escalations. Create and maintain standard operating procedures and project documentation that can be scaled across partner engagements. Conduct gap analyses with alliance teams to strengthen partner frameworks, project management practices, and operational governance. Maintain accurate project status information, documentation, reporting, and communication across multiple workstreams. Requirements Bachelor’s degree in Accounting, Business, Finance, Information Systems, Mathematics, Computer Information Systems, or a related field; equivalent professional experience may also be considered. At least 2 years of experience in project management, stakeholder management, account management, or a related discipline. At least 5