Technical Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in Netherlands. As a Technical Support Engineer, you will be a key technical resource for enterprise customers across the EMEA region, helping them resolve complex issues and get maximum value from a sophisticated ecommerce technology platform. You will own customer-facing support conversations across tickets, Slack, and calls, guiding customers from initial investigation through resolution. The role combines hands-on troubleshooting with exceptional communication, customer enablement, and continuous improvement of support operations. You will work extensively with APIs, SDKs, logs, event data, integrations, tagging, and implementation behavior to diagnose technical challenges. As an early member of a newly established support function, you will have significant influence over processes, documentation, automation, escalation paths, and team practices. You will partner closely with customers as well as Customer Success, Solutions, Product, Engineering, and other internal teams to resolve issues and share valuable product feedback. This is an ideal opportunity for a technically strong, customer-obsessed problem solver who wants to build scalable support practices while working with cutting-edge ecommerce and AI technology.