Sr Application Support Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Application Support Analyst based in United States. This role offers the opportunity to support and optimize complex enterprise applications that are critical to day-to-day business operations. You will combine application administration, technical analysis, incident response, and business process improvement in a highly collaborative environment. Working across business teams, technical groups, vendors, and end users, you will translate business needs into effective application solutions. The position includes ownership of application enhancements, testing, upgrades, migrations, troubleshooting, and ongoing system performance. You will also contribute to data-driven applications, IT service management, documentation, and enterprise technology projects. Success in this role requires strong analytical thinking, customer focus, technical judgment, and the ability to manage multiple priorities independently. This is a senior-level opportunity for an experienced IT professional looking to make a measurable impact on enterprise application stability and business efficiency. Plan, implement, manage, and provide ongoing support for complex enterprise applications, including system administration, user provisioning, incident response, problem management, and change, configuration, and release activities. Act as a liaison between business teams, technical organizations, vendors, and other stakeholders to analyze business challenges and develop appropriate automated system solutions. Gather business requirements, develop specifications, and communicate proposed application and business process solutions to management and technical partners. Develop project plans, provide direction, and coordinate activities associated with specific applications or groups of related applications. Analyze application issues, recommend solutions or system changes, and coordinate application testing and final approval of system changes. Work directly with user groups to answer questions, assess needs, troubleshoot issues, and recommend improvements to enterprise applications. Monitor application integrity and performance, supporting system tuning, migrations, upgrades, enhancements, and troubleshooting activities. Design, manage, enhance, and support the BMC Helix platform. Develop, document, and support data-driven applications used to manage information and support business operations. Translate business requirements and design specifications into fully functional application solutions. Coordinate application testing to ensure successful implementation of both new and legacy applications. Audit enterprise application efficiency and identify opportunities to improve stability, performance, and business value. Provide advanced technical and business support for users, shared services teams, local technology functions, and other internal stakeholders. Monitor enterprise ITSM tools for higher-tier application support requests and ensure tickets are resolved within established service-level expectations. Deliver timely resolutions to application issues while identifying opportunities for longer-term stability, efficiency, and process improvements. Assist users through troubleshooting, training, needs assessment, and recommendations for application or workflow changes. Establish and maintain technical support documentation, operating procedures, and process standards. Participate in technology projects by preparing, communicating, and presenting analysis, specifications, and supporting documentation. Maintain positive and productive relationships with colleagues, customers, vendors, and business partners while continuously developing technical and professional capabilities. Protect confidential information and consistently follow organizational policies, procedures, security practices, and applicable standards. Requirements Bachel