Manager, Consulting Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Consulting Services based in the United States. This is a high-impact operational leadership role within a consulting services environment focused on scalable, high-quality customer delivery. You will oversee functional operations while remaining close to day-to-day execution, helping teams deliver efficiently and consistently. The role combines people leadership, process optimization, resource planning, performance management, and project support. You will shape delivery frameworks, improve onboarding practices, and identify opportunities to make workflows faster, smarter, and more scalable. Working across consulting, PMO, and other cross-functional teams, you will help align resources, priorities, and customer expectations. Your insights and leadership will directly influence team performance, operational efficiency, and customer satisfaction. This remote position is ideal for a proactive, analytical, people-focused leader who enjoys driving meaningful and measurable improvements. Lead the Consulting Services function by establishing structure, consistency, accountability, and effective delivery practices across teams, projects, and engagements. Build and maintain a high-performing team culture through clear direction, coaching, mentoring, empowerment, and performance management. Act as a trusted operational advisor to consulting leadership, contributing to strategic planning, execution, and continuous improvement initiatives. Develop and continuously enhance delivery frameworks, onboarding playbooks, workflows, and scalable methodologies. Identify operational bottlenecks and inefficiencies, then lead initiatives that improve productivity, quality, scalability, and customer outcomes. Own tracking and reporting for key performance indicators, including utilization, delivery timelines, project health, capacity, and customer satisfaction. Partner with PMO and other consulting teams to coordinate seamless delivery of strategic and complex projects. Develop and review dashboards, reports, and operational data to provide actionable insights and support leadership decision-making. Conduct post-engagement reviews, document lessons learned, and translate findings into improvements to processes and delivery practices. Manage resource allocation across active and upcoming projects, balancing team capacity, customer needs, and business priorities. Maintain visibility into team bandwidth, proactively identify staffing or delivery risks, and communicate gaps to relevant stakeholders. Optimize project management platforms and operational tools while ensuring data accuracy, consistency, and reliable forecasting. Train team members on services, processes, and tools, serving as a go-to resource for operational questions and support. Represent the consulting function in internal operational forums and cross-functional initiatives. Contribute directly to customer and internal projects as a Project Manager, Engagement Leader, Service Consultant, or Executive Sponsor when needed. Requirements Bachelor’s degree required. 3–5 years of experience in operations, consulting delivery, project management, or program management. Demonstrated ability to lead strategic operational initiatives while remaining comfortable with hands-on execution. Proven experience building, leading, coaching, and motivating high-performing teams. Strong analytical skills, including experience with performance reporting, dashboards, data analysis, and data visualization. Demonstrated ability to design scalable processes, delivery frameworks, and operational methodologies. Strong resource planning, risk management, performance tracking, and organizational skills. Excellent verbal and written communication skills, with the ability to influence stakeholders across departments and organizational levels. Strong customer orientation and the abil