Partner Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Manager based in the United States. As a Partner Success Manager, you will play a central role in strengthening and expanding relationships across a strategic software partner ecosystem. You will combine relationship management, project oversight, functional enablement, and operational improvement to help partners build scalable and high-performing practices. The role serves as a bridge between implementation partners and internal customer success, support, enablement, engineering, and alliance teams. You will monitor implementation health, guide partners through delivery challenges, and help ensure successful customer outcomes and adoption. The position also provides opportunities to improve partner processes, develop enablement programs, and establish stronger governance frameworks. Success requires strong consulting, project management, communication, technical, and financial business skills in a collaborative remote environment. This is a full-time remote opportunity for a self-directed professional who enjoys solving complex problems and helping others succeed. Act as the primary point of contact for implementation partners, ensuring they have access to the resources, technical guidance, and functional support required for successful delivery. Lead regular partner status meetings, reviewing project progress, delivery concerns, timelines, risks, and opportunities for improvement. Build trusted, long-term relationships with partners and provide guidance on partner health, growth plans, capabilities, and future priorities. Coordinate with Partner Alliances and internal teams such as Support, Remote Consulting, Partner Enablement, Engineering, and Customer Success to resolve partner needs efficiently. Monitor partner-led implementations, review project plans, and provide recommendations designed to improve delivery quality, timelines, customer satisfaction, and go-live success. Identify delivery risks and escalate concerns appropriately while helping partners develop effective mitigation plans. Assess partner capabilities and provide input regarding partner leveling, skill development, and overall readiness. Encourage partners to establish and maintain Centers of Excellence (COEs) and use internal resources effectively. Review partner cases and project deliverables to identify opportunities for additional enablement, support, or process improvements. Develop and deliver partner enablement content, including functional information, product updates, solution materials, online courses, and training resources. Identify opportunities to improve partner processes, proactive enablement, services, and project governance to reduce customer escalations. Create standard operating procedures and documentation for projects and help establish scalable governance frameworks. Conduct gap analyses with alliance stakeholders to strengthen partner processes, project management practices, and delivery frameworks. Diagnose and troubleshoot functional or implementation issues and provide concise, actionable recommendations. Manage multiple workstreams simultaneously while maintaining clear communication, documentation, and timely follow-through. Requirements: Bachelor’s degree in Accounting, Business, Finance, Information Systems, Mathematics, Computer Information Systems, or a related discipline, or equivalent professional experience. At least 2 years of experience in project management, stakeholder management, or account management. At least 5 years of consulting or functional account management experience supporting software implementations, ideally involving CPM/EPM platforms. Strong understanding of financial accounting processes and the ability to translate complex functional concepts into clear recommendations. Excellent project management, organization, prioritization, and attention-to-detail ski