Salesforce Sr. Consultant, Managed Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Sr. Consultant, Managed Services based in the United States. This role offers the opportunity to lead functional delivery across long-term Salesforce managed services engagements. You will act as a trusted advisor, helping clients translate business needs into scalable solutions and continuous improvements. Working with Salesforce and, where relevant, Amazon technologies, you will own requirements, solution design, configuration, and delivery. You will manage multiple customer engagements simultaneously while coordinating with global delivery teams. The position combines hands-on platform expertise, client leadership, backlog management, and strategic consulting. You will also mentor junior team members and help customers adopt new capabilities across an evolving technology landscape. It is an ideal opportunity for an experienced Salesforce professional who enjoys ownership, variety, and client-facing transformation work. Serve as a Senior Consultant responsible for functional delivery, execution, and customer outcomes across managed services engagements. Act as a trusted client advisor by applying Salesforce best practices and recommending scalable solutions aligned with business objectives. Lead requirements gathering, discovery, solution design, and delivery while serving as a Salesforce platform subject matter expert. Translate business requirements into scalable Salesforce configurations, enhancements, solution options, and implementation plans. Manage customer backlogs by defining user personas, writing and grooming user stories, decomposing stories into actionable tasks, and supporting estimation and release planning. Lead approximately 3–4 managed services engagements concurrently, working closely with global delivery teams. Coordinate client and team onboarding activities and establish effective working processes from the beginning of each engagement. Monitor engagement budgets, timelines, resource allocation, risks, issues, and overall delivery status. Own regular client communications and work closely with delivery leadership to maintain strong customer satisfaction. Perform routine and complex Salesforce configuration and enhancements across relevant platform capabilities. Identify opportunities for continuous improvement and innovation throughout long-term customer relationships. Coach and mentor junior functional and technical team members, helping raise delivery quality and platform expertise. Stay current with new Salesforce and Amazon capabilities and assess opportunities to apply emerging technologies to customer solutions. Requirements 3–5+ years of hands-on Salesforce platform experience, including experience solving complex business and technical use cases across the Salesforce ecosystem. Significant experience in business process consulting, technical consulting, enterprise architecture, or a closely related discipline. Strong understanding of Salesforce architecture and the broader Salesforce platform; familiarity with Amazon products and services is a plus. Proven client-facing experience across project ownership, discovery and design, solution development, and presentation of solution options. Experience creating and managing user stories, including estimation, sizing, backlog grooming, and release planning. Salesforce Administrator certification plus either Sales Cloud or Service Cloud Consultant certification. Additional Salesforce certifications or accreditations are advantageous, particularly AI Specialist, Experience/Community Cloud, Field Service Lightning Consultant, or CPQ Specialist. Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both business and technical stakeholders. Excellent organizational skills and strong attention to detail, with the ability to manage multiple engagements and priorities s