Manager, Visual Media Platform & Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Visual Media Platform & Operations based in United States. This role provides strategic and operational leadership for an enterprise-wide visual media ecosystem, spanning digital asset management, content distribution, workflows, and supplier relationships. You will shape platform governance and operational standards that support scalable, compliant, and consistent media experiences. Working across Marketing, Property Operations, Technology, Compliance, and external partners, you will translate business needs into practical platform improvements. The role combines strategic ownership with hands-on operational optimization, including automation and performance management. You will also champion adoption, change management, and continuous improvement across distributed teams. This is an opportunity to influence how visual content is managed and delivered across a large, complex organization. Own the strategy, governance, and continuous optimization of enterprise visual media platforms, ensuring alignment with business objectives, accessibility standards, regulatory requirements, and internal policies. Establish and maintain governance frameworks, workflows, operating standards, and best practices that promote consistency, scalability, quality, and compliance across visual media operations. Lead the implementation and enhancement of platform capabilities, tools, and technologies supporting digital asset management and visual content distribution. Design and oversee end-to-end workflows covering media production, asset management, content distribution, and lifecycle management across distributed US and international teams. Monitor quality standards and operational controls while identifying inefficiencies, automation opportunities, and process improvements that increase scalability and effectiveness. Manage relationships with visual media suppliers, including contracts, pricing, service performance, product offerings, ordering processes, business reviews, and ongoing performance management. Define and monitor SLAs, KPIs, reporting, auditing processes, and accountability measures to ensure suppliers consistently meet operational expectations. Drive platform adoption through training, documentation, stakeholder engagement, and change management initiatives. Gather user feedback, operational insights, and performance data to prioritize platform enhancements and improve user experience and business outcomes. Serve as a subject matter expert and strategic partner to Marketing, Property Operations, Technology, Compliance, and external vendors on visual media platforms and operating models. Lead, coach, and develop team members while fostering accountability, collaboration, continuous improvement, and operational excellence. Manage multiple priorities effectively in a fast-paced environment and contribute to initiatives that strengthen enterprise-wide visual media capabilities. Requirements: Bachelor's degree or an equivalent combination of education and professional experience. At least 3 years of relevant experience in platform operations, digital asset management, visual media, marketing operations, or a related discipline. Experience working with digital asset management (DAM) platforms; experience with Adobe Experience Manager (AEM) is preferred. Demonstrated experience leading operational processes, platform governance, workflow optimization, and vendor or supplier management. Strong understanding of workflow design, process improvement, automation, digital asset management, and content distribution platforms. Ability to use data and performance metrics to assess platform effectiveness, identify trends, and support informed business decisions. Experience with change management, stakeholder engagement, and driving adoption of enterprise platforms and processes. Experience working with distributed