Engenheiro de Sustentação Sênior (Liderança)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Engenheiro de Sustentação Sênior (Liderança) based in Brazil. This is a senior technical leadership role focused on keeping production environments stable, reliable, and continuously improving. You will lead the resolution of complex incidents while helping shape a more mature TechOps and production-support operation. The role combines hands-on engineering with people leadership, operational planning, and customer-facing communication. You will work closely with engineering teams to strengthen architecture, resilience, observability, and automation. Your decisions will directly influence system availability, performance, SLAs, and SLOs for customers who depend on critical platforms. The environment is highly autonomous, collaborative, and technically demanding, with ownership and continuous learning at its core. Because of the operational scope, availability for an on-call rotation is an essential part of the position. Lead and develop junior analysts through guidance, feedback, knowledge sharing, and support for their professional growth. Organize operational routines, priorities, and workflows to ensure reliable day-to-day production support. Take ownership of critical production incidents, coordinating war rooms, driving resolution, and leading post-mortem activities to prevent recurrence. Analyze and improve system performance, reliability, resilience, and overall production stability. Identify and implement improvements to system architecture, operational processes, monitoring, and recovery mechanisms. Automate monitoring, observability, incident-response, and failure-recovery routines to increase operational efficiency. Partner with engineering teams to evolve systems and ensure that new solutions meet reliability and resilience requirements. Define, monitor, and improve operational performance indicators, including SLAs and SLOs. Act as a technical reference for the support team, helping less experienced professionals solve complex technical challenges. Maintain clear communication with technical and business stakeholders, including direct interaction with customers through calls and support requests. Participate in an on-call rotation to support high-availability production environments when required. Requirements: Proven leadership profile, with experience or strong readiness to develop people, provide and receive constructive feedback, and raise delivery standards. Strong communication skills, with the ability to explain technical topics clearly to both technical and non-technical audiences. Demonstrated ability to manage incidents end-to-end, from diagnosis and resolution through post-mortem analysis and preventive actions. Solid knowledge of software architecture and infrastructure, with the autonomy to make technical decisions under pressure. Strong hands-on experience with TypeScript and JavaScript . Advanced knowledge of SQL and relational databases , preferably PostgreSQL. Experience with CI/CD, process automation, and APIs , including REST and GraphQL. Familiarity with GCP or other cloud platforms . Practical experience with observability, including monitoring, metrics, tracing, and logs. Strong ownership, problem-solving ability, organization, and willingness to take initiative in ambiguous situations. Experience in production support, command-center, or NOC environments is a plus. Experience providing direct support to technical customers is desirable. Experience with mobile technologies, particularly iOS or Android, is an additional advantage. Benefits: Remote-first work model: work from anywhere in Brazil. PJ (Pessoa Jurídica) engagement model. Flash Card for flexible benefits. Language classes to support professional and personal development. TotalPass for wellness and fitness activities. Opportunity to work in a highly autonomous and technically demanding environment. Direct e