Enterprise Implementation Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Enterprise Implementation Manager based in United States. This role serves as the primary point of accountability for a portfolio of enterprise healthcare customers from implementation through long-term partnership. You will lead complex onboarding initiatives, including technical integrations, data connector builds, configuration, validation, and go-live activities. Beyond delivery, you will build trusted relationships with client stakeholders and help organizations maximize the value they realize from a healthcare data platform. The position combines customer success, project management, technical coordination, account governance, and strategic advisory responsibilities. You will collaborate closely with engineering, data, health platform, growth, and retention teams to keep initiatives aligned and risks visible. Success means delivering high-quality outcomes, strengthening account health, driving adoption, and helping customers achieve measurable business and healthcare objectives. The role is ideal for a relationship-oriented operator who can navigate technical complexity while confidently engaging operational, clinical, and executive stakeholders. Own a portfolio of enterprise accounts as the primary point of contact and accountability throughout implementation and the ongoing customer relationship. Lead customer onboarding, implementation, and technical delivery workstreams from kickoff through validation and go-live, ensuring commitments remain on schedule and within scope. Project-manage new data connector builds, platform configuration, data orchestration, and related integration activities. Lead recurring client meetings, status updates, Quarterly Business Reviews, Executive Business Reviews, and steering committees, communicating progress, risks, decisions, and next steps clearly. Build and maintain trusted relationships with executive, operational, clinical, and technical stakeholders while developing a strong understanding of each customer's business priorities. Monitor account health using customer usage, engagement, feedback, and other relevant signals, maintaining accurate health scores and proactively addressing risks to retention. Identify, escalate, and resolve delivery and account risks using established processes and playbooks before they threaten customer outcomes or momentum. Coordinate dependencies across internal teams, third parties, engineering, data teams, and customer stakeholders to maintain alignment and efficient execution. Partner with growth and retention teams on renewal and expansion activities by providing account context, delivery insight, and relationship continuity while commercial ownership remains with the appropriate team. Connect implementation activities to broader adoption, value realization, ROI, and customer success objectives. Identify opportunities to improve workflows, processes, documentation, and delivery consistency, sharing lessons learned and best practices across the team. Contribute to customer feedback initiatives, including CSAT and NPS programs, and use customer insights to improve engagement and outcomes. Support coaching and informal mentoring of less experienced team members through knowledge sharing and practical guidance. Thoughtfully use AI and emerging technologies to improve account analysis, documentation, QBR preparation, efficiency, and decision-making while maintaining appropriate standards for privacy, security, and quality. Requirements: Bachelor's degree in a relevant field. At least 3 years of experience leading account implementation and customer success processes within software or technology environments, ideally in healthcare. Experience with healthcare data integration, particularly claims and clinical data, is highly valuable. Strong knowledge of project management and customer success principles, methodologies, tools