Senior Case Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Case Manager based in United States. This role provides an opportunity to make a meaningful difference in the lives of newcomers navigating the complexities of resettlement and community integration. You will deliver fully virtual, culturally responsive case management services to newly arrived immigrants and recently granted asylees across the United States. The position combines comprehensive assessments, individualized support planning, advocacy, service coordination, and crisis intervention. You will help clients access housing, employment, healthcare, education, immigration resources, and other services that support long-term self-sufficiency. The role also involves building relationships with community organizations, government programs, legal service providers, and other partners to strengthen continuity of care. Strong cultural humility, empathy, systems thinking, and knowledge of immigrant and refugee-serving resources are essential to success. This is a grant-funded position expected to continue through September 2027, offering the opportunity to contribute to a mission-driven program with broad community impact. Manage complex, difficult, and crisis-related case situations while providing compassionate, client-centered support. Conduct comprehensive assessments to understand clients’ individual, family, social, employment, housing, and integration needs. Co-create individualized case management and self-sufficiency plans with clients and coordinate the services required to achieve their goals. Welcome and orient newcomers to their communities and help them access appropriate resources and support systems. Assist clients in securing safe, appropriate, and affordable housing while developing and maintaining relationships with local landlords. Help clients establish realistic and ambitious employment goals, develop employability plans, and overcome barriers to employment and family self-sufficiency. Connect clients with services such as English language education, transportation, childcare, healthcare, immigration assistance, employment resources, and other community programs. Advocate for clients and help them access federal, state, local, and nonprofit programs for which they may be eligible. Coordinate referrals and services with internal programs, ORR service providers, immigration legal organizations, community agencies, and other professional providers. Provide interpretation, translation, transportation, and practical assistance when necessary to help clients attend appointments, interviews, and essential services. Administer rental assistance in accordance with program guidelines and applicable funder requirements. Maintain accurate case files, case notes, service records, public assistance information, databases, and required reports. Monitor client progress, evaluate the effectiveness of support plans, and recommend adjustments based on changing needs. Stay current on immigrant-related issues, federal and state policies, available services, and changes affecting access to resources. Build and maintain strong relationships with community organizations, social service providers, volunteers, and professional partners. Communicate with volunteer coordinators to organize appropriate volunteer support for client welcome and pre-arrival activities. Develop and deliver targeted training for case management staff and participate in relevant trainings and conferences. Represent the program at meetings, community events, and speaking engagements relevant to the position. Perform duties in a culturally and linguistically appropriate manner and work varied schedules, including occasional evenings and weekends. Requirements: Bachelor’s degree in a related field. At least 4 years of previous experience in case management or human service delivery supporting U.S. refugee and/or immigrant po