Implementation Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Specialist based in Canada. This is a fully remote opportunity for an implementation professional to guide clients through the successful setup and adoption of specialized golf course management software. You’ll own implementation projects from post-sale discovery through configuration, training, delivery, and follow-up. The role combines project management, client relationship management, software configuration, and industry expertise. You’ll work closely with clients to understand their operational needs and translate them into effective system setups. Success requires strong organization, communication, analytical thinking, and the ability to manage multiple milestones simultaneously. You’ll join a growing technology environment where initiative, accountability, and practical problem-solving are highly valued. Schedule and lead client meetings following software sales, gathering the data, requirements, and information needed to configure each solution. Create and manage detailed project plans, ensuring implementation tasks, milestones, and deliverables remain on schedule. Serve as the primary communication point throughout implementation, gathering client feedback, securing approvals, and maintaining strong relationships. Configure software systems according to each client's operational requirements, applying knowledge of golf course operations and management processes. Train clients on the core platform and relevant add-on modules, helping users confidently adopt the technology. Document client-specific configurations and customizations through clear, detailed implementation documentation. Manage project milestones and key deliverables while identifying potential delays, risks, or dependencies. Prepare cost and timeline estimates for additional development or professional services and support the associated client billing process. Collaborate with internal teams and contribute to additional implementation activities as required. Requirements Bachelor’s degree or equivalent relevant professional experience. Previous experience as an Implementation Specialist or in a comparable client-facing implementation, software, project management, or technology role. At least 3 years of experience in golf course operations, with strong knowledge of golf course management processes and software systems. Familiarity with competing golf course management solutions and their functionality; previous experience with the relevant platform is considered an asset. Solid technical knowledge and confidence working with business software and digital tools. Proficiency with Microsoft Office or comparable productivity and collaboration tools. Strong analytical and problem-solving abilities, with the judgment to identify issues and develop practical solutions. Excellent organizational and time-management skills, with the ability to manage several projects, deadlines, and client priorities independently. Strong written, verbal, presentation, and interpersonal communication skills, with the ability to engage effectively with individuals and groups at different levels. A proactive, action-oriented mindset and willingness to take initiative in a fast-moving environment. Approachable and relationship-focused, with the ability to establish trust and make clients feel comfortable throughout the implementation journey. Comfortable working independently while also contributing effectively as part of a collaborative team. High standards of professionalism, ethics, accountability, and integrity. Benefits Fully remote position available to candidates based in Canada. Full-time employment with a regular schedule of approximately 37.5 hours per week. Opportunity to work within a growing technology business focused on software solutions for the golf industry. Client-facing role offering significant exposure to software im