Director, Supply Chain Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Supply Chain Operations based in the United States. This is a high-impact leadership role responsible for the execution engine behind a rapidly scaling healthcare supply chain. You will oversee the systems, pharmacy network, and fulfillment operations that move prescriptions from order to patient delivery. The role combines operational leadership, systems thinking, process transformation, and vendor management in a regulated environment. You will work closely with Product and Engineering to replace manual processes with scalable technology and reliable infrastructure. Your work will directly influence service levels, fulfillment quality, cost efficiency, compliance, and patient experience. As a builder and people leader, you will develop multidisciplinary teams while strengthening processes, documentation, and operational resilience. This is an opportunity to shape a critical function at the intersection of healthcare, technology, pharmacy, and high-growth operations. Own Systems & Formulary: Lead the configuration that determines how medication orders flow, including SKU and formulary builds, state-specific routing, product attributes, titration, cadence, pharmacy assignment, and integration health. Establish strong validation practices to ensure configuration accuracy and patient-safe execution. Lead Network & Fulfillment Operations: Oversee the pharmacy partner network, including relationships, capacity, pricing, sourcing, onboarding, and nationwide coverage, while managing end-to-end fulfillment, exceptions, carrier issues, cold-chain requirements, and returns. Drive service levels and routing performance: Establish and improve fulfillment SLAs while balancing service quality, operational efficiency, and cost. Redesign exception-management processes to reduce manual backlogs as volumes increase. Partner with Product and Engineering: Translate operational challenges into clear technical requirements, participate in prioritization and scope decisions, and validate scalable tools for order triage, status visibility, network management, and formulary configuration. Transform operational processes: Rebuild workflows designed for rapid growth into scalable, repeatable processes spanning order flow, pharmacy operations, Patient Support, credentialing, and related functions without disrupting ongoing operations. Build operational documentation: Create reliable reference materials covering SKU composition, temperature and handling requirements, workflows, and partner processes so teams can self-serve and escalate only true exceptions. Own launch and operational readiness: Partner with clinical teams on new products and formulations, driving testing, state coverage, SKU configuration, pharmacy readiness, and launches, including service and regulatory changes. Support quality and compliance: Work with Quality and Compliance teams to ensure configuration, routing, and fulfillment processes are prepared for audits and inspections, including requirements associated with cGMP and state pharmacy boards. Lead and develop multidisciplinary teams: Manage leaders and individual contributors across Systems & Formulary, Network Partnerships, Fulfillment Order Issues, and new product rollout. Hire effectively, establish clear ownership, manage performance, and reduce key-person dependency. Champion automation and continuous improvement: Identify opportunities to automate workflows, strengthen data capture, improve operational visibility, and increase scalability without proportional increases in manual effort. Requirements 8+ years of experience in operations, fulfillment, systems, pharmacy operations, or a related field, including 4+ years of people leadership with experience managing managers or leads. Bachelor's degree or equivalent professional experience. Proven experience leading multidisciplinary team