Sr People Ops Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr People Ops Coordinator based in United States. This role is centered on delivering an exceptional employee experience across the full people lifecycle. You will serve as a trusted escalation point for employees and managers, resolving complex HR questions with accuracy, empathy, and strong follow-through. The position sits within a collaborative People Operations environment, partnering closely with Benefits, Payroll, and People Business Partner teams. You will manage sensitive cases involving leave, payroll, unemployment claims, employee data, onboarding, and other people-related processes. The role also offers opportunities to improve processes, strengthen data quality, and contribute to efficient and scalable HR operations. Success requires excellent organization, discretion, customer service, and the ability to manage multiple priorities in a fast-paced environment. This is an ideal opportunity for an HR professional who takes ownership of employee needs and enjoys resolving issues from start to finish. Serve as a Level 2/3 escalation point for complex employee questions and cases, ensuring timely, accurate, and employee-focused resolutions. Partner with Benefits specialists on leave of absence cases, serving as a liaison between employees, managers, and Benefits teams. Support managers and Payroll with timely and accurate timecard completion, investigating and resolving discrepancies as needed. Partner with Benefits teams to support annual and ongoing dependent verification activities in accordance with established guidelines. Manage unemployment claims from filing through resolution, coordinating documentation, responses, and follow-up with appropriate stakeholders. Partner with Payroll and ADP to resolve manager inquiries and support accurate timekeeping processes. Own People team vendor administration in Coupa, including vendor onboarding, invoice and purchase order processing, and maintaining accurate vendor records. Support new employees during their first week by answering questions, assisting with required documentation, and auditing U.S.-based new hire data. Champion an employee-first, customer-centric approach by taking ownership of requests through full resolution. Monitor HR audit reports and systems to identify and correct employee data discrepancies. Maintain People Operations documentation, records, and administrative processes. Support the drafting, tracking, and administration of workforce management letter agreements. Identify and implement improvements to People Operations processes, including documentation and RACI development. Collaborate with internal governance, risk, and compliance teams to support monthly HITRUST audit requirements. Support onboarding activities and ensure required new hire documentation is completed accurately and on time. Provide operational support throughout the employee lifecycle, from onboarding through offboarding. Requirements: Bachelor’s degree in Human Resources, Business Administration, or a related field. 1–2 years of HR experience, with practical knowledge of leave of absence processes, ADA accommodations, payroll, and timecard procedures. Working knowledge of FMLA, ADA, and unemployment claims processes. Strong proficiency with HRIS platforms and Microsoft Office Suite. Excellent organizational and time-management skills, with the ability to manage multiple cases, priorities, and competing deadlines. Exceptional customer service skills and a genuine commitment to creating positive employee experiences. Strong ownership and follow-through, with the ability to take complex requests from initial inquiry through resolution. Ability to handle confidential and sensitive employee information with discretion and professionalism. Strong written, verbal, and interpersonal communication skills. Ability to build effective working relationships with