Desktop and Site Support Technician

his position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Desktop and Site Support Technician based in Canada. This role is ideal for a hands-on IT professional who enjoys solving technical problems and helping users stay productive. You’ll provide desktop, hardware, software, network, and systems support across an on-site environment in Toronto. The position combines day-to-day troubleshooting with equipment preparation, user onboarding, asset management, and technical maintenance. You’ll support both on-site teams and remote employees, ensuring technology is configured, accessible, and working reliably. The role offers exposure to Windows and macOS, Microsoft 365, Active Directory, networking, remote-support tools, and a broad range of IT hardware. You’ll work closely with other IT professionals while developing your technical capabilities in a fast-paced, customer-focused environment. This is a fully on-site opportunity with a fixed Monday-to-Friday schedule and potential emergency support requirements. Provide in-person, phone, and remote technical support to end users, diagnosing and resolving hardware, software, network, and system issues. Troubleshoot desktop computers, laptops, printers, peripherals, mobile devices, and other IT equipment. Install, configure, maintain, and troubleshoot Windows and macOS operating systems and business applications. Perform routine hardware maintenance, repairs, upgrades, replacements, and equipment preparation. Support basic network troubleshooting, including connectivity, TCP/IP, DNS, DHCP, and network-access issues. Prepare and configure desktops, monitors, keyboards, and other equipment for new and existing remote employees, including packaging and shipment coordination. Provide technical onboarding support to new hires, helping users connect to company systems and properly configure their equipment. Educate users on hardware and software best practices to reduce recurring technical issues. Maintain accurate records of support requests, troubleshooting activities, IT assets, and equipment inventory. Collaborate with other IT team members on escalated technical issues, infrastructure initiatives, and broader IT projects. Prioritize and manage multiple support requests effectively while maintaining a strong customer-service experience. Provide emergency technical assistance during major outages or critical incidents when required, with eligible hours potentially compensated through lieu time. Requirements: Current enrollment in a computer-related program, a completed computer-related education, or equivalent professional IT experience. Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are valued. Hands-on experience troubleshooting Windows and macOS operating systems. Familiarity with Microsoft Office 365, Active Directory, and remote desktop/support tools. Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and connectivity troubleshooting. Knowledge of computer hardware components, peripherals, and their functions. Strong problem-solving skills with a methodical, detail-oriented approach. Excellent written and verbal communication skills and the ability to explain technical issues clearly to non-technical users. Customer-first mindset with a friendly, patient, and professional approach. Ability to manage competing priorities and work effectively in a fast-paced support environment. Willingness to learn, adapt, and develop knowledge of new technologies and IT practices. Ability to work fully on-site and remain within reasonable commuting distance of the primary Toronto locations. Benefits: Annual base salary of approximately $45,000 CAD. Fixed Monday-to-Friday schedule with a 9-hour shift, either 8:00 AM–4:00 PM or 9:00 AM–5:00 PM. Comprehensive