Luxury Reservation Sales Consultant - Bilingual

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Luxury Reservation Sales Consultant - Bilingual based in Canada. Join a customer-focused luxury travel environment where every conversation can shape a guest’s experience from the very first interaction. You’ll assist travelers in English and French with reservations across a portfolio of renowned luxury hotels and resorts. The role combines consultative sales, hospitality, active listening, and personalized service to turn travel aspirations into memorable stays. You’ll recommend rooms, suites, packages, and premium options based on each guest’s individual needs and preferences. As a trusted first point of contact, you’ll have the opportunity to build loyalty through warm, authentic, and thoughtful interactions. You’ll work alongside a diverse, multicultural team in an environment that values inclusion, sustainability, and professional growth. After comprehensive paid onsite training, the role offers the flexibility of working remotely from home in eligible Canadian provinces. Answer inbound reservation calls and assist guests in both English and French with room, suite, and package bookings across luxury hospitality properties. Listen actively to understand guest preferences, travel plans, and expectations, then provide personalized recommendations that enhance their stay. Use consultative selling techniques to confidently present premium room, suite, package, and experience options when appropriate. Create warm, genuine, and memorable guest interactions by adapting your communication style and recommendations to each traveler. Provide accurate, efficient, and professional service while navigating multiple reservation and customer service systems. Represent responsible, ethical, sustainable, and guest-focused hospitality practices in every interaction. Make informed decisions, take initiative, resolve guest needs effectively, and contribute positively to team performance. Build lasting guest relationships by delivering a consistently high-quality experience that encourages satisfaction and loyalty. Requirements: Professional-level fluency in both English and French , with the ability to communicate confidently with guests in both languages. Strong verbal communication, listening, interpersonal, and customer service skills, with the professionalism expected in a luxury hospitality environment. Experience and/or education in hospitality, tourism, sales, customer service, or contact centre operations is preferred. A genuine passion for travel, luxury experiences, hospitality, and helping others. Confidence, initiative, sound judgment, and the ability to make decisions while working independently and as part of a team. Ability to navigate multiple software systems simultaneously while maintaining an efficient, personalized, and engaging guest experience. Must be legally authorized to work full-time in Canada. Must be available for a full-time, permanent schedule primarily from 6:30 PM to 3:00 AM , including weekends and holidays, with periodic weekends off. Must reside and work in New Brunswick, Nova Scotia, Prince Edward Island, Ontario, or Québec . Must be able to complete 4.5 weeks of fully paid onsite training in Moncton ; travel and accommodation are provided for qualified candidates. For the remote portion of the role, must have a suitable home workspace and a reliable high-speed wired internet connection ; wireless and satellite connections are not permitted. Benefits: $21.35/hour , including a $1.50/hour premium for French-language proficiency. Additional $1.00/hour shift premium for hours worked after midnight. $300 annual wellness subsidy . 4 weeks of paid vacation and 13 paid statutory holidays . Fully paid initial training. 1 paid volunteer day per year. Predictable scheduling with 2 consecutive days off and periodic weekends off. Remote work flexibility following successful completion of