Technical Specialist - Tier 1 (Server)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Specialist - Tier 1 (Server) based in India. Join a distributed technical support team focused on solving complex, time-sensitive issues for enterprise customers. You’ll provide hands-on troubleshooting across Windows Server environments, networking, connectivity, storage, and backup technologies. The role gives you ownership of customer issues from initial investigation through resolution and, when needed, collaboration with development teams. You’ll work with remote enterprise environments, recreate issues in internal labs, and perform root-cause analysis. The position combines customer interaction, deep technical problem-solving, and continuous learning in a collaborative environment. You’ll also have opportunities to build technical expertise, contribute to knowledge resources, and develop toward broader career paths. Troubleshoot and resolve critical, complex, and time-sensitive technical support issues for enterprise customers. Provide remote technical assistance using remote desktop tools, phone, email, and other support channels. Own customer issues through investigation and resolution, collaborating with internal technical and development teams when escalation is required. Diagnose Windows Server issues involving event logs, crash and application dumps, networking, Windows Firewall, VSS, connectivity, name resolution, and system performance. Reproduce customer issues in internal environments and conduct root-cause analysis, including identifying and documenting potential software defects. Troubleshoot backup, recovery, storage, operating system, and hardware-related issues across enterprise environments. Work independently and collaboratively to determine effective solutions while maintaining a strong focus on customer satisfaction. Support customers operating remote, enterprise-level, and restricted or isolated environments. Build and use technical labs and simulators to investigate scenarios and improve troubleshooting capabilities. Contribute solutions, technical knowledge, and best practices to internal knowledge resources and online forums. Manage multiple technical cases effectively, prioritizing work according to urgency, customer impact, and business requirements. Requirements Bachelor’s degree in a relevant discipline or equivalent practical experience. 3+ years of technical or customer support experience, preferably in enterprise environments. Strong hands-on knowledge of Microsoft Windows Server administration and troubleshooting, including event logs, crash/application dumps, networking, Windows Firewall, and VSS. Microsoft certifications such as MCP, MCSA, or MCSE are desirable. Experience with Active Directory and recovery of Microsoft operating systems and applications. Knowledge of networking fundamentals and troubleshooting connectivity, name resolution, and performance issues across operating systems and hardware. Understanding of backup theory, backup design, data management, and recovery fundamentals. Basic understanding of Linux. Exposure to Microsoft SQL, clustering technologies, and SAN environments is highly desirable. Experience with backup technologies such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, Networker, Avamar, Veeam, or TSM is an advantage. Previous experience supporting enterprise environments and troubleshooting complex technical issues. Strong customer service and relationship-building skills, with the ability to remain effective during high-pressure situations. Excellent written and verbal communication skills, particularly for phone-based technical support. Strong multitasking, prioritization, analytical, and problem-solving abilities. Collaborative mindset with the ability to work effectively both independently and as part of a distributed team. Benefits Continuous professional development and ongoing product training. Stru