Integration Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Integration Specialist based in India. This is a customer-facing technical role that sits at the intersection of customers, Product, Engineering, QA, and Customer Experience teams. You will take ownership of integration and technical issues from initial investigation through final resolution. The role combines strong communication skills with practical knowledge of APIs, web technologies, debugging, and SaaS integrations. You will translate customer needs into actionable technical requirements and collaborate with internal teams to deliver effective solutions. You’ll also test fixes, investigate root causes, document recurring issues, and communicate solutions clearly to customers. Success in this position requires curiosity, ownership, and the ability to navigate complex problems without simply passing tickets between teams. It’s an opportunity to make a direct impact on customer experience while working in a fast-paced, collaborative product environment. Own technical and integration-related customer queries end-to-end, from initial acknowledgement and investigation through resolution. Understand customer requirements and translate them into clear technical requirements, investigation steps, and actionable next steps. Troubleshoot integration and product issues, investigate root causes, and identify appropriate solutions or practical workarounds. Collaborate closely with Engineering, Product, QA, and Customer Experience teams to resolve complex customer issues efficiently. Create, manage, and track internal tickets while coordinating with relevant teams and following issues through to closure. Test and validate fixes before communicating confirmed resolutions to customers. Participate in customer calls and confidently address technical, integration, and product-related questions. Evaluate customer requests where an existing solution is unavailable and collaborate with Product teams to determine appropriate options and next steps. Clearly communicate solutions, workarounds, technical limitations, expected timelines, and product decisions to both technical and non-technical audiences. Maintain accurate documentation covering integrations, technical issues, solutions, workarounds, and recurring customer requirements. Continuously develop a strong understanding of the product, its integrations, and its underlying technical capabilities. Identify recurring issues and opportunities for process or product improvements and proactively share insights with internal stakeholders. Requirements: B.Tech, B.E., or equivalent qualification preferred, ideally in Computer Science, Information Technology, or a related technical discipline. Previous software development experience or meaningful hands-on technical exposure is strongly preferred. Good understanding of APIs, REST, JSON, webhooks, authentication, integrations, logs, debugging, and related web technologies. Coding experience is beneficial, although the position is focused on technical integration and customer problem-solving rather than software development. Experience in SaaS, technical support, integrations, implementation, or another customer-facing technical environment is a plus. Strong analytical, troubleshooting, and problem-solving capabilities, with the ability to independently investigate technical issues. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to technical and non-technical audiences. Strong ownership mindset and the ability to coordinate across multiple teams to drive issues through to resolution. Comfortable engaging directly with customers and leading technical discussions with confidence and professionalism. Curious, proactive, and willing to challenge assumptions while remaining receptive to feedback and alternative perspectives. Ability to work effectively in a fast-paced