Patient Financial Counselor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Financial Counselor based in United States. This remote role supports patients in navigating the financial aspects of their healthcare services. You will help patients understand payment options, financial assistance programs, insurance coverage, and account balances. The position combines patient service, insurance coordination, billing support, collections, and financial counseling. You will work closely with patients, insurance providers, and clinical teams to ensure accounts are accurate and ready for billing. Success in this role requires empathy, organization, attention to detail, and the ability to manage sensitive financial conversations professionally. You will join a collaborative healthcare environment where patient trust, integrity, and positive outcomes are central to the work. The position is remote and requires availability Monday through Friday from 8:00 a.m. to 5:00 p.m. CST and/or PST. Educate patients about healthcare payment options, financial assistance programs, account balances, and available payment arrangements. Verify patient insurance coverage and eligibility and support financial screening processes. Communicate professionally with patients and insurance companies by phone and fax to resolve financial and coverage-related questions. Coordinate with clinics and internal teams to support patient care and ensure financial processes align with clinical needs. Verify that accounts are complete and ready for billing, including required supporting documentation and information. Negotiate and establish appropriate patient payment arrangements while following applicable policies and procedures. Collect patient payments by phone and accurately update patient accounts, balances, and payment information. Review and process patient and insurance forms, ensuring information is complete and accurate. Document financial activity and report payment information promptly and accurately. Follow established procedures related to financial screening, payment arrangements, third-party requirements, reimbursement, and collections. Apply knowledge of healthcare financial processes and regulations to help resolve account issues. Maintain patient-centered, respectful, and transparent communication while protecting sensitive information. Manage multiple priorities efficiently in a fast-paced environment while maintaining accuracy and attention to detail. Requirements: Less than 1 year of related professional experience is required, making this an accessible opportunity for early-career candidates with relevant skills and aptitude. Demonstrated ability to communicate effectively with patients, insurance providers, colleagues, and other stakeholders through both written and verbal channels. Strong organizational, analytical, and problem-solving skills, with the ability to prioritize multiple responsibilities. General knowledge of HIPAA, medical insurance terminology, and healthcare financial processes. Familiarity with ICD-9, ICD-10, HCPCS/CPT, medical terminology, and related healthcare coding practices. Knowledge of the Fair Debt Collection Practices Act (FDCPA) and applicable collection and reimbursement regulations is beneficial. Basic proficiency with Microsoft Word, Excel, automated billing systems, and standard office equipment. Strong basic math and accounting skills, with the ability to accurately handle financial information. Ability to work independently, exercise sound judgment, and remain attentive to detail. Resourceful and adaptable team player who can build trusting relationships with patients, referral sources, and colleagues. Positive, enthusiastic, and service-oriented attitude with a strong commitment to patient needs. Demonstrated integrity, honesty, transparency, and respect in professional interactions. Ability to embrace collaboration, continuous improvement, and change