openlevergetwingapp

Escalation Team Leader

Getwingapp

LocationMetro Manila

EmploymentFull Time

Posted2026-04-21T21:07:28.906000+00:00

Last observed2026-08-26 21:50:39.912545

Job idgetwingapp-getwingapp:lever:99e9d71c-63ec-4cc2-af61-692c659b38ac

The Resolution Specialist Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.

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