openlevergetwingapp

Team Leader - Client Escalations

Getwingapp

LocationMetro Manila

EmploymentFull Time

Posted2026-07-13T14:48:45.903000+00:00

Last observed2026-08-26 21:50:39.912545

Job idgetwingapp-getwingapp:lever:3f5d4fa6-2b14-4c1c-bf12-3464709f434d

The Team Leader - Client Escalations oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.

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