Privacy Support Analyst

About Gen: Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen. About the role: The Associate Business Operations Analyst protects the profitability of the organization by providing world-class service support and 100% accuracy in member fulfillment. This role will consist of customer requests that require manual intervention and delivery of services while following strict PCI guidelines and meeting established service level agreements. Responsibilities to include processing the removal of member information located within several brokers within the established service level agreement while upholding Gen’s guiding principles This role ensures account processing is completed and documented within approved company performance guidelines and systems while striving to uphold Gen’s guiding principles of loyalty, integrity, empathy, leadership, ownership, collaboration, and knowledge.· Follow established procedures to accurately process member opt-out requests across supported data brokers within defined SLAs. Key Responsibilities: · Process high volumes of member opt-out requests with exceptional speed, typing accuracy, and attention to detail by navigating multiple data broker websites, completing web-based forms, and following broker-specific opt-out workflows while consistently meeting productivity, quality, and SLA targets. · Respond to member requests and inquiries promptly and effectively using Salesforce (SFDC). · Identify, analyse, and interpret trends or patterns in complex data broker opt-out processes. · Surface data-driven recommendations to simplify processes, reduce manual effort, and improve the customer experience. · Collaborate with internal teams and external partners when fulfilment activities involve third-party platforms. · Leverage AI and automation tools (e.g., AI assistants, AI-enabled spreadsheet/BI features, and knowledge management tools) to improve productivity, analyse data, and support documentation while ensuring appropriate human review. · Demonstrate consistent, reliable, and responsive performance with minimal supervision. · Identify and report patterns in system issues, process deviations, and operational risks to management. · Stay current with product updates, services, marketing promotions, and operational procedures. · Demonstrate adaptability to evolving programs, policies, and business priorities. · Apply sound problem-solving, analytical thinking, and deductive reasoning skills to resolve operational issues. · Exhibit strong organizational skills and the ability to effectively manage multiple priorities. · Maintain a thorough understanding of Gen's policies, procedures, and products while consistently delivering