RPO Manager

Position Summary The RPO Manager is responsible to build, scale, and operationalize a high-performing Recruitment Process Outsourcing (RPO) business. This position is also responsible for end-to-end RPO service delivery, operational excellence, client outcomes, and financial performance. The ideal candidate brings deep operational leadership experience within RPO, or talent services, with a proven ability to design scalable delivery models, lead multi-country recruiting operations, and partner closely with Sales, Product, and Technology to deliver enterprise-grade RPO solutions across the Americas. This role requires a hands-on builder—someone who has stood up delivery teams, standardized recruiting operations, driven margin improvement, and led large-scale client implementations in complex enterprise environments. Essential Duties and Responsibilities RPO Operations & Delivery Leadership Own end-to-end RPO service delivery, including workforce planning, recruiting execution, performance management, client SLAs, and continuous improvement. Design and scale RPO delivery models supporting enterprise clients across multiple industries, hiring volumes, and geographies. Ensure consistent, high-quality recruiting outcomes across services such as sourcing, screening, scheduling, onboarding coordination, and workforce analytics. Operational Strategy & Scale Build the operational foundation for a new and growing RPO business, including org design, capacity models, delivery playbooks, and implementation frameworks. Develop scalable standard operating procedures (SOPs), quality assurance frameworks, and training programs for recruiting teams. Drive operational readiness for enterprise implementations, transitions, and new client launches. Financial & P&L Accountability Own operational P&L performance, including cost management, productivity, margins, and revenue per recruiter. Partner with Finance to develop operating budgets, pricing inputs, staffing models, and forecasting. Continuously optimize delivery efficiency, utilization, and cost-to-serve while maintaining service quality. Client Experience & Retention Serve as an executive sponsor for key enterprise RPO clients, ensuring high satisfaction, renewals, and expansion opportunities. Translate client talent acquisition needs into scalable, repeatable RPO solutions. Establish governance models, performance dashboards, and executive business reviews. Cross-Functional Leadership Partner closely with Sales, Product, Technology, and HR to ensure operational feasibility of RPO solutions sold. Support sales pursuits with operational input on solution design, pricing assumptions, and implementation timelines. Align recruiting technology, analytics, and reporting capabilities with operational needs. Process, Technology & Continuous Improvement Oversee adoption and optimization of ATS, CRM, workforce management, and reporting tools used in RPO delivery. Drive continuous improvement initiatives across recruiting processes, candidate experience, and hiring manager satisfaction. Audit operational procedures and lead cross-department efforts to improve and document workflows. Leadership & Team Development Build, lead, and mentor senior operational leaders, recruiting managers, and delivery teams. Foster a culture of accountability, operational rigor, and continuous improvement. Lead large-scale trainings, operational reviews, and enterprise stakeholder meetings. Travel both domestic and internationally, may be required occasionally to attend team onsite meetings, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation. Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend