Customer Service Representative

At Colibri Group, culture is at the heart of everything we do. Our values Love, Joy, Boldness, Teamwork, and Curiosity guide how we work together, support our customers, and make a difference in the communities we serve. Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Our Real Estate education business helps aspiring and current real estate professionals meet licensing requirements, build their skills, and move forward in their careers through accessible, high quality education. Come Build What’s Next We’re looking for a Customer Service Representative, Real Estate Operations to help create a smooth, accurate, and supportive experience for students throughout their real estate education and licensing journey. This is a fully onsite position and requires working in the office five days per week. This is an individual contributor role responsible for coordinating student communications, course and exam administration, regulatory reporting, and day-to-day program operations. You’ll serve as an important connection point between students, instructors, sponsors, regulatory agencies, and internal teams while helping ensure programs run efficiently and in accordance with state licensing requirements. We’re looking for someone who is highly organized, service oriented, and comfortable managing a lot of moving pieces. You should be equally comfortable answering student questions, tracking deadlines, maintaining accurate records, coordinating exams and course requirements, and working across teams to resolve issues before they become problems. What You’ll Do Support students throughout Pre-Licensing and Post-Licensing programs, including welcome communications, course requirements, exam information, deadlines, retake procedures, and next steps toward licensure Coordinate course and exam administration across classroom, livestream, and online programs, including tracking completion, verifying exam eligibility, processing results, and maintaining required documentation Maintain accurate student records and prepare required course, completion, enrollment, and pass/fail reporting for state regulatory agencies Serve as a day-to-day operational partner to instructors by providing rosters, student progress information, course results, and administrative support Coordinate Continuing Education sponsorship activities and support communications, scheduling, logistics, and participation tracking for external partners Help coordinate career expos, networking opportunities, and student engagement events, including registrations, communications, vendors, employers, and event logistics Maintain operational trackers and reporting while identifying opportunities to improve processes, accuracy, efficiency, compliance, and the overall student experience What You’ll Bring 2+ years of experience in customer service, education administration, program coordination, operations, or a related environment Strong organizational skills and the ability to manage multiple priorities, deadlines, and detailed processes at the same time A high level of attention to detail and a demonstrated commitment to accurate documentation and recordkeeping Strong written and verbal communication skills, with the ability to provide clear, helpful information to students, instructors, partners, and internal teams Comfort working with data, spreadsheets, tracking systems, and operational reporting. The ability to identify issues, research discrepancies, and follow through to resolution in a fast-moving environment An associate degree or equivalent combination of education and relevant professional experience Ability to work fully onsite, five days per week, as required for this position Experience in education, professional licensing, regulatory operations, workforce development, events, or external partnership coordination is helpful but not required. Tools, Platforms, and Method