Director of Business Development- HVAC & Refrigeration Operations

The Director of Business Development is a senior leadership position responsible for driving profitable growth across the company by developing new business opportunities, expanding existing customer relationships, strengthening the sales organization, and identifying new markets and revenue streams. This position serves as the bridge between the company's growth strategy and execution. The Director of Business Development is expected to actively pursue opportunities rather than simply manage existing business. Success will be measured by revenue growth, profitability, pipeline development, customer retention, market expansion, and the effectiveness of QRC’s overall sales efforts. The Director of Business Development works closely with the CEO, CFO, operational leaders, sales team, and marketing team to ensure the company's growth is intentional, profitable, and scalable. Business Development and Growth • Develop and execute overall business development strategy • Identify new customers, markets, services, and revenue opportunities • Build relationships with commercial property owners, facility managers, general contractors, developers, manufacturers, and other strategic customers • Develop opportunities for commercial service agreements, replacement projects, construction projects, refrigeration, and other company service offerings • Expand presence within existing accounts by identifying additional services and opportunities • Maintain a strong pipeline of future opportunities and ensureconsistent follow up • Develop strategic partnerships and referral relationships that cangenerate long term business • Represent the company at industry events, customer meetings, networking opportunities, and community events when appropriate Sales Leadership • Provide leadership, accountability, and direction to the sales team • Establish clear sales goals, expectations, and measurable KPIs • Monitor sales activity, pipeline, close rates, average sale, gross margin, and other key performance indicators • Coach sales people on customer relationships, opportunity development, estimating, proposals, presentations, and closing • Ensure opportunities are properly tracked and managed through Service Titan and other company systems • Develop a consistent sales process that can be taught, measured, and scaled as the company grows • Work with operational leaders to ensure sales commitments canbe successfully delivered Strategic Accounts • Develop and maintain relationships with QRC’s most important customers • Establish a structured key account strategy for major commercial customers • Conduct regular customer reviews to understand upcoming needs and opportunities • Identify opportunities to increase QRC’s share of wallet withinexisting accounts • Assist with resolving significant customer issues when executive level involvement is appropriate • Protect long term customer relationships while maintaining appropriate pricing and profitability Market Development • Evaluate potential new markets, territories, customer segments,and service offerings • Work with marketing to develop targeted campaigns that support the company's growth objectives • Identify underserved areas of the market where the company can establish a competitive advantage • Monitor competitors, market conditions, pricing trends, and industry developments • Help determine where the company should invest resources to generate the highest long term return Financial Accountability • Develop annual revenue and gross profit goals in coordinationwith the CEO, CFO, and operational leadership • Maintain visibility into the sales pipeline and provide reliablerevenue forecasting • Ensure growth opportunities meet the company's profitability expectations • Evaluate opportunities based on revenue, gross margin, strategicvalue, capacity, and risk • Avoid pursuing revenue simply for the sake of growth when the work does not meet the company's financial or strategic objectives Leadership and Strategi